Certified Medical Assistant (CMA) or Medical Assistant (MA) - Charleston Colorectal Surgery - Multiple Locations

Roper St. Francis Healthcare • Charleston, SC

2d • Hybrid

About The Position

This position is clinical in nature and involves providing indirect and/or direct patient care within the scope of practice and in alignment with the standards of excellence and quality. Under the direction of the provider, the Medical Assistant contributes to the completion of the patient’s chief complaint, documents patient/family needs, participates in planning and implementing care for patients, and administers ordered medications. The role requires understanding and adhering to legal responsibilities, identifying significant changes in patient condition, troubleshooting issues, and demonstrating standards of excellence in all interactions. The Medical Assistant will maintain clinical and administrative skills, prepare patients for physician examinations, and may travel to other facilities. Maintaining a safe and supportive environment by keeping the work area, exam rooms, and equipment in clean, orderly, and safe condition is essential. The position also involves assisting with virtual health visits, documenting in electronic medical records (EMR) accurately, managing in-basket messages in the EHR, and potentially performing front desk workflows such as patient registration, scheduling, phone triage, and check-in/check-out. Other duties include ordering supplies, tracking referrals, labs, and diagnostic tests, and disposing of contaminated supplies.

Requirements

• Active Medical Assisting certification from one of the following (required): Certified Medical Assistant (CMA); American Association of Medical Assisting Registered Medical Assistant (RMA); American Medical Technologists Certified Clinical Medical Assistant (CCMA); Nationally Certified Medical Assistant (NCMA); National Center for Competency Testing (NCCT)
• If incumbent is unable to obtain MA certification, an Assessment-Based Recognition in Order Entry (ABR-OE) is acceptable (not accepted in the state of South Carolina)
• BLS Basic Life Support, American Heart Association (required at hire for Roper St Francis Healthcare locations; preferred at hire, required prior to independent patient care at BSMH)
• High School/GED (required)
• Completion of an accredited Medical Assistant post-secondary education program (preferred in all states except South Carolina)
• In South Carolina (completion of one of the below is required): An accredited Medical assistant post-secondary education program, A Career and technical education health sciences program approved by the South Carolina Department of Education, A medical assisting program provided by a branch of the United States military, A Medical assisting United States Department of Labor approved Registered Apprenticeship program, A Training program that is delivered, in whole or in part, by a health care employer that aligns to a nationally accredited certification exam
• Record patients' medical history, vital statistics, or information such as test results in medical records.
• Interview patients to obtain medical information and measure their vital signs, weight, and height.
• Prepare and administer medications as directed by a physician.
• Collect blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing.
• Provide authorized prescription and drug refill information for pharmacies as directed by provider.
• Explain treatment procedures, medications, diets, or physicians' instructions to patients.
• Clean and sterilize instruments and dispose of contaminated supplies.
• Perform routine laboratory tests and sample analyses.
• Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms.
• Successfully completes skills or competency checklists to be able to help physicians examine and treat patients, performing such tasks as handing them instruments, giving injections, removing sutures, changing dressings on wounds.
• Strong oral and written communication skills
• Ability to collaboratively work with patients, families, and teams within a high-volume environment.
• Medical terminology
• Attention to detail
• Ability to multitask
• Ability to use standard office equipment (i.e. computer, copier, phone, fax machine)

Nice To Haves

• 1+ year of clinical experience preferred.
• Completion of externship or clinical lab training (preferred)
• 1 year of recent Medical Assisting experience (preferred)
• Active Medical Assisting certification from one of the following (required within 12 months of start date): Certified Medical Assistant (CMA); American Association of Medical Assisting Registered Medical Assistant (RMA); American Medical Technologists Certified Clinical Medical Assistant (CCMA); National Healthcareer Association (NHA) Nationally Certified Medical Assistant (NCMA); National Center for Competency Testing (NCCT)(not accepted in the state of South Carolina) Nationally Registered Certified Medical Assistant (NRCMA); National Association for Health Professionals(not accepted in the state of South Carolina) (NRCMA or NCMA certifications are not accepted in the state of South Carolina)
• Enrollment in an approved Medical Assistant program (required within 30 days employment)

Responsibilities

• Contributes to the completion of the patient’s chief complaint (including, but not limited, to respirations, blood pressure, pulse oximetry, height, weight, and temperature).
• Documents patient/family needs.
• Participates in planning and implementing care for patients.
• Administers ordered medications (oral, injection, topically, etc.) within the Medical Assisting scope and state guidelines.
• Understands and adheres to the legal responsibilities and requirements within the Medical Assistant role.
• Identifies significant changes in patient condition through data collection and reports them to the provider.
• Troubleshoots issues and escalates problems to the provider, direct supervisor, or appropriate internal resource.
• Demonstrates standards of excellence in care in all interactions, for both internal and external customers.
• Maintains clinical and administrative skills per the departmental competency guidelines to meet patient care and daily operational needs.
• Shows patients to examination rooms and prepares them for the physician.
• Travels to other facilities for providers or adjusts hours to meet patient care needs as directed by the practice manager as needed.
• Maintains a safe and supportive environment by keeping the work area, exam rooms, and equipment in clean, orderly, and safe manner, ensuring availability and proper functioning of supplies and equipment.
• Assists patient and provider with virtual health visits which may include setting up the visit through appropriate platform, pre-charting the virtual visit prior to the scheduled appointment, contacting the patient to ensure preparedness for the virtual visit, troubleshooting virtual visit issues when needed, obtaining chief complaint and health maintenance checks, medication review, and other relevant patient details prior to the actual virtual visit.
• Documents in electronic medical records (EMR) accurately and appropriately.
• Manages in basket messages in the electronic health record (EHR) under the Provider’s verbatim instructions.
• May perform front desk workflows (i.e., My Chart requests, patient registration, scheduling, phone triage, cash handling, and check-in/check-out).
• Follows up on orders, appointments, referrals, and follow up visits and collects co-pays as needed.
• Orders supplies appropriately, tracks referrals, labs and diagnostic tests, disposes of contaminated supplies, etc.

Benefits

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, and short- and long-term disability
• Tuition assistance, professional development and continuing education support

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED