Certified Medical Assistant (CMA) - Integrative Medicine

Duke Careers • Durham, NC

5d • Onsite

About The Position

This position is located at Duke Integrative Medicine at the Center for Living Campus. Duke Integrative Medicine offers a comprehensive suite of services, including a primary care practice, specialized consultations, therapeutic services, and mindfulness-based classes. We take pride in our holistic, customized, whole-person approach to healthcare, which is instrumental in maintaining optimal health for our patients. This approach is particularly beneficial for those with ongoing chronic conditions or acute needs, as our services are designed to enhance the interaction between our patients' physical bodies and their psychological and emotional well-being.
Our staff is dedicated to treating every individual with the highest level of care and dignity, ensuring a positive and respectful experience during their visit. Our approach is rooted in delivering exceptional customer service, fostering strong teamwork, and providing patient-centered care. We seek employees who exemplify integrity, attention to detail, teamwork, and a commitment to outstanding patient care, as these qualities are essential in upholding our standards of excellence.

Requirements

• Graduation from accredited Medical Assistant program strongly preferred.
• High school or GED graduation required.
• Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required.
• BLS required.
• Good customer service skills.
• Work requires the ability to understand and follow oral and written instructions generally acquired through a high school education and medical assistant programming.
• Heavy lifting and the ability to transport stretcher and wheelchair patients may be required.
• Working knowledge of sterile techniques and special procedures that are applicable to work performed.
• Working knowledge of procedures and techniques involved in administering routine and special treatments to patients.
• Working knowledge of sanitation, personal hygiene and basic health and safety precautions applicable for work in a clinic setting.
• Working knowledge of infection control procedures and safety precautions.
• Age specific competencies.
• Daily clinic preparation process; registration, scheduling, charge posting, order entry.
• Able to document and communicate pertinent information
• Ability to establish and maintain effective working relationships with patients and clinic staff
• Typing skills
• Medical terminology

Nice To Haves

• Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) strongly preferred.
• Must have at least 1 year of clinical experience as a Medical Assistant in a clinical setting. (Level II)
• Must have at least 3 years of clinical experience as a Medical Assistant in a clinical setting. (Level III)
• 1 year of experience will be provided for an Associate degree in Medical Assisting.
• Phlebotomy - strongly recommended
• Ability to independently seek out resources and work collaboratively (Levels II and III)

Responsibilities

• Functions as an integral member of the interdisciplinary healthcare team in providing direct patient care.
• Performs routine administrative and patient care supportive duties in a Health System medical practice.
• Assists medical and/or nursing staff in the examination and treatment of patients.
• Ensures the clinic/office runs smoothly.
• Answer telephones
• Greet patients
• Update and file patient medical records
• Handle correspondence
• Schedule appointments
• New patient and consult paperwork
• Arrange for laboratory services
• Monitor and order clinic supplies
• In basket messaging
• Taking medical histories and recording vital signs
• Explaining treatment procedures to patients
• Preparing patients for examinations and procedures
• Assisting the physician during the examination and procedures
• Collect and prepare laboratory specimens
• Perform basic laboratory tests on the premises
• Dispose of contaminated supplies
• Sterilize medical instruments.
• Promote patient/family understanding of the educational content and his/her involvement in the plan of care, and document in patient record
• Prepare and administer medications as directed by a physician
• Authorize drug refills as directed
• Telephone prescriptions to a pharmacy
• Phlebotomy
• Prepare patients for x-rays, tests and procedures
• Take electrocardiograms
• Remove sutures/ staples
• Change sterile and non-sterile dressings

Benefits

• Relocation Assistance (based on eligibility)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED