Certified Medical Assistant-Clinical Assistant (Rock Cave)

COMMUNITY CARE OF WEST VIRGINIA INC•Rock Cave, WV

8d•Onsite

About The Position

The Medical Assistant reports to the Director of Nursing and provides nursing care in assigned areas based on individualized patient needs, education, training, established procedures, and standards. The role also performs routine administrative and clinical tasks, supports CCWV quality initiatives, and helps patients navigate the health care system. The Medical Assistant supports patients throughout their visits, including registration, intake, pre-visit planning, patient portal enrollment, screenings, care coordination, documentation, and follow-up. Clinical duties include obtaining histories and vital signs, administering medications, performing venous blood draws, carrying out provider orders, assisting with patient education, and communicating patient needs to the care team. The position also maintains equipment and exam rooms, supports inventory and infection-control practices, and may perform medical receptionist duties as needed. The employee may be assigned to any facility and must provide their own transportation. Scheduling is based on operational need, and the employee may be exposed to viruses, disease, and infection, as well as traumatic situations involving psychiatric, dismembered, or deceased patients.

Requirements

National Certification for Medical Assistants.
Current Basic Life Support (BLS) certification.
High school diploma or equivalent.
Completion of a Medical Assistant program with diploma.
Ability to work at any facility and provide own transportation.
Ability to stand for extended periods and to climb or balance, stoop, kneel, and crouch.
Ability to frequently lift and/or move up to 25 pounds.
Required vision abilities include close, distance, color, peripheral, and depth perception; ability to see information in print and/or electronically.
Ability to stand, walk, hear, reach, and talk.
Ability to work in an environment with exposure to viruses, disease, and infection from patients and specimens, and potential traumatic situations involving psychiatric, dismembered, or deceased patients.
Ability to work a schedule based on operational need.

Nice To Haves

Training in diagnostic and treatment procedures is recommended.

Responsibilities

Escort patients to exam rooms and conduct intake conversations; verify and document patient registration and demographic information in the electronic health record.
Ensure registration paperwork is completed annually, assist with electronic check-in, and confirm the patient's primary department and usual provider.
Obtain patient medical histories and record vital signs, including height, pulse, temperature, visual acuity, weight, blood pressure, and head circumference when indicated.
Ask and document patient health and social-history responses and appropriate screenings; assess social determinants of health responses, provide community resource information when needed, and report high-risk responses to care team members.
Register patients for the patient portal when applicable, explain its features and access, provide setup instructions, and troubleshoot access problems.
Conduct pre-visit planning calls; request specialist consultation notes and emergency-room records, remind patients about outstanding orders and copayments, confirm insurance eligibility, and remind patients to bring identification and insurance cards.
Verify appointment types and change them as needed; schedule follow-up visits and select appropriate visit types, including Medicare Annual Wellness Visits or well-child visits when applicable.
Follow up on patient reminders, outstanding laboratory and imaging orders, and specialist referrals; contact patients or facilities as needed and ensure incoming results and consultation notes are correctly labeled.
Annotate patient charts with examination and treatment results; contact patients about laboratory, specialist, and other test findings; thoroughly document results and outreach.
Perform daily equipment checks and sanitation; clean and sterilize instruments using the autoclave, conduct and document autoclave performance checks, clean exam rooms after each patient, and restock rooms.
Use medical assistant training to provide primary preventive and therapeutic care; follow CCWV procedures, policies, guidelines, and standards; contribute to patient and caregiver plans of care.
Carry out physician and mid-level provider orders accurately and document observations and interventions in the appropriate record.
Perform selected patient-care and environmental tasks safely; administer medication accurately, observe patient responses, and document administration and outcomes.
Perform venous blood draws and, after appropriate training, federal urine drug screenings.
Coordinate communication among patients, caregivers, staff, and providers; communicate changing patient needs and care plans, report concerns and observations to providers, and collaborate with the care team.
Provide delegated health teaching using appropriate written materials and teaching methods; document the teaching and the patient's or caregiver's response and understanding.
Attend and participate in staff development, staff meetings, CQM meetings, nursing meetings, all-staff meetings, and required training.
Monitor medication and vaccination inventory and notify the Purchasing Department when supplies are low.
Counsel patients in the office and by phone regarding medication refills and questions; answer clinical calls and direct inquiries to appropriate individuals when unable to respond.
Serve as a medical receptionist when needed and perform other duties as assigned.
Treat patients, family members, and other clients with empathy and respect for confidentiality; answer and refer calls and inquiries to support accurate, timely communication.
Assist with orientation and training of new team members; cooperate with colleagues, help with assignments, pursue cross-training, and demonstrate flexibility to work at different sites and fill open shifts when possible.
Use sound judgment in response to abnormal findings and patient concerns; investigate unusual orders or requests, follow incident-reporting procedures, report equipment maintenance needs, remove faulty equipment from service, and ensure regulatory compliance.
Prioritize and organize work efficiently, adapt to changing needs, use slow periods productively, and take initiative to complete work and make decisions without direct supervision.
Know and follow departmental policies and procedures and comply with infection-control requirements, including Body Substance Isolation and the Exposure Control Plan reflecting OSHA Bloodborne Pathogens Standard.

Benefits

Paid time off (PTO)
Paid holidays
Extended sick pay (ESP)
Medical health insurance and prescription coverage
Basic life insurance for employee and family
Short-term disability
Long-term disability
401(k) voluntary contribution plan
Health reimbursement account
Voluntary life insurance coverage for employee and family
Dental coverage
Vision coverage
Flexible spending account
Dependent spending account
Discounted undergraduate and graduate rates at West Virginia Wesleyan College for employee and family