Certified Medical Assistant 2 -- Outpatient Care Center -- Heart & Vascular Center

CAMC Health System•Charleston, WV

7d•Onsite

About The Position

Provides optimum assistance to health care providers delivering services to patients, along with patient registration, discharge, and related services for the assigned area. The role combines clinical and administrative support to help expedite patient flow and promote quality patient care. Responsibilities include assisting providers as directed; performing patient registration and discharge; scheduling appointments; managing patient records, billing, payments, and account communications; answering calls; and maintaining logs, reports, claims, and deposit records. Clinical duties include obtaining vital signs, documenting medications and allergies, triaging patients, collecting specimens and performing venipuncture, conducting point-of-service testing and quality control, performing electrocardiograms and assisting with stress testing, administering delegated medications, and carrying out other testing or treatments as required. The Medical Assistant prepares patients, exam rooms, and equipment; assists providers with examinations and procedures; gathers and documents pertinent information; communicates provider-directed information and instructions to patients; coordinates appointments, tests, and referrals; and sorts diagnostic test results according to established parameters. The employee must demonstrate age-appropriate patient-care competencies and complete initial orientation and ongoing competency validation.

Requirements

High school diploma or GED.
Post-high-school diploma or certificate program.
Medical Assistant certification required within six months of hire; CMA or RMA accepted.
Basic Life Support required within 30 days of hire.
Experience: 0–6 months.
For positions involving direct patient contact, demonstrate the ability to obtain and interpret information in terms of patient needs, knowledge of growth and development, and understanding of the range of treatment needed by patients.
Demonstrate competency through initial orientation and ongoing competency validation to independently perform tasks and duties specified in the job description and unit or department competency checklist.

Responsibilities

Provide clerical support to providers, patients, and staff to facilitate patient flow, telephone communications, and quality patient care.
Assist health care providers in rendering patient services as directed by the provider or Registered Nurse and departmental policies.
Greet and register patients using the appropriate software system.
Explain payment policies and insurance coverage, obtain insurance information, and obtain pre-certification when applicable.
Discharge patients, document and tabulate charges and payments, and maintain accurate financial data.
Schedule patient appointments as required.
Transcribe orders accurately and legibly in accordance with policies, procedures, and legal documentation requirements.
Handle billing, collections, refunds, account dispositions, and communications regarding patient accounts.
Maintain daily summary logs for charges, payments, balances due, statistics, billing claims, deposits, and equipment loan-outs.
Answer telephone calls, provide information as permitted by policy, and determine appropriate call disposition.
Retrieve, photocopy, file, prepare, review, and process medical records to ensure completeness and accuracy.
Distribute mail and interdepartmental correspondence and operate a postage meter when necessary.
Perform vital signs, document medications and drug allergies, and triage patients based on subjective data.
Collect and prepare specimens for reference laboratory testing, including adult and pediatric venipuncture.
Perform point-of-service laboratory testing and required quality-control procedures.
Perform electrocardiograms and assist with stress testing as required.
Administer oral, intramuscular, subcutaneous, and intradermal medications as delegated, with provider verification of the medication five rights.
Perform audiograms, pulmonary function testing, drug-screen collections, and nebulizer treatments as required.
Prepare patients, examination rooms, and equipment for examinations and procedures.
Assist providers during patient visits and with procedures such as laceration repair, wound dressings, sigmoidoscopies, and other minor procedures.
Gather and document pertinent information in patient records as necessary.
Communicate information to patients as directed by providers and instruct patients in preparation for diagnostic and therapeutic regimens.
Liaise among providers, patients, and staff to support patient flow, care quality, scheduling, testing, and referrals.
Sort diagnostic test results according to established parameters.
Maintain and document required education.
Demonstrate positive customer service and co-worker relations and comply with the attendance policy.
Participate in departmental and institutional continuous quality-improvement activities and perform work cost-effectively.
Follow departmental pay practices and scheduling policies, including overtime, various shift work, and on-call situations.
Perform work aligned with the organization’s mission and strategic plan, follow applicable policies and procedures, and perform related duties as assigned.
Demonstrate required patient-group knowledge and competency through orientation and ongoing competency validation.