Certified Interpreter - Schaumburg

Lurie Children's Hospital•Schaumburg, IL

1d•Onsite

About The Position

Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children’s Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report. Location Outpatient Center in Schaumburg. This role provides complex medical interpreting services to aid patients and families with Limited English proficiency in their communication with Lurie Children’s staff regarding health care needs and interventions. It also provides support to uncertified staff as needed.

Requirements

National certification in healthcare interpretation
Bachelor’s degree in Language Arts, Psychology, Social Services or related field. An equivalent combination of education and/or experience may be considered in lieu of the degree when the experience has been directly related to the functions of the job.
Minimum of 3 years post graduate interpreting experience with at least one year in a health care setting.
Ability to think proactively, acts creatively, and takes initiative appropriately.
Strong communication, critical-thinking, and interpersonal skills.
Bilingual verbal and written abilities, bicultural knowledge required.
Ability to interpret and translate medical and healthcare terminology from English to the target language.
Ability to articulate and respond to cultural differences as related to healthcare issues.
Ability to work in a highly regulated environment with multiple demands.
Experience in multi-cultural or health care setting, and experience with interpretation or translation required.

Responsibilities

Provides complex medical and general interpreting services to aid patients and families with Limited English proficiency in their communication with Lurie Children’s staff regarding health care needs and interventions.
Accompanies and assists patients and families undergoing procedures and tests in multiple settings including registration, discharge, surgery and emergency.
Serves as liaison between patient/families and hospital staff to convey patient customer service needs and culturally specific issues/concerns.
Keeps accurate documentation of all patient encounters with the provided systems.
Aids in the translation of outpatient discharge recommendations and other documents related to patient care when requested by management.
Provides technical and systems level support to newer interpreters.
Maintains and enhances technical information for staff use, including terminology and cultural resources.
Performs job functions adhering to service principles with customer service focus of innovation, service excellence and teamwork to provide the highest quality care and service to our patients, families, co-workers, and others.
Supports professional development for the department by presenting appropriate and related topics when required.
Other job functions as assigned.

Benefits

Medical, dental and vision insurance
Employer paid group term life and disability
Employer contribution toward Health Savings Account
Flexible Spending Accounts
Paid Time Off (PTO), Paid Holidays and Paid Parental Leave
403(b) with a 5% employer match
Various voluntary benefits: Supplemental Life, AD&D and Disability Critical Illness, Accident and Hospital Indemnity coverage
Tuition assistance
Student loan servicing and support
Adoption benefits
Backup Childcare and Eldercare
Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members
Discount on services at Lurie Children’s facilities
Discount purchasing program