Certified Harley-Davidson Technician
About The Position
We are seeking a Harley-Davidson Certified Technician to join our Service Department. The ideal candidate will provide prompt, dependable, high-quality vehicle service to both internal and external customers. This role requires efficient completion of repair work, maintaining productivity close to 100%, and performing service, repair, and customization work according to factory specifications. The technician will also be responsible for requesting parts, communicating any additional work or delays to the Service Writer/Manager, ensuring proper paperwork completion, maintaining a clean work area, and completing assigned training programs. Excellent customer service is expected, including minimizing comebacks and keeping customer vehicles clean.
Requirements
- Harley-Davidson Certified Technician
- Master Tech's qualifications
- Ability to maintain productivity close to 100%
- Ability to perform service, repair, and customization work according to factory specifications
- Ability to maintain technical qualifications by completing necessary training programs
Nice To Haves
- Experience with PHD and other technical qualifications
Responsibilities
- Provide prompt, dependable, high quality, vehicle service to (internal & external) customers.
- Complete repair work within the scheduled or allotted time period whenever possible.
- Continually improve their “efficiency” skill.
- Maintain productivity (time spent working on billable jobs) as close to 100% as possible.
- Accept work assignments from the Service Writer/Manager.
- Requests parts for the job as early as possible when needs become known.
- Perform service, repair, and customization work in accordance to factory specifications.
- Assist the Service Writer/Manager of additional work needed or any delays in expected completion as soon as they become known so that the customer may be contacted and notified of the delay.
- After the job is finished ensure proper completion and filing of paperwork.
- Keep work areas as clean as possible and assist others with maintaining shop cleanliness.
- Maintain technical (PHD and other) qualifications by completing any necessary training programs assigned to you by the Service Manager.
- Minimize comebacks and deal with them promptly and satisfactorily when they do occur.
- Keep customers’ vehicles cleaner that when it was dropped off.
Benefits
- $5000 sign-on Bonus after 90 Days
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
