About The Position

To assist customers in their shopping experience by creating every day floral and balloon arrangements. Ensure the floral department is stocked and creating visually appealing display cases in the most efficient, friendly, and courteous manner possible. Must have a basic knowledge of indoor and outdoor plants and their care. Takes delivery orders and will assist in making deliveries as needed.

Requirements

  • A valid driver’s license is required for deliveries.
  • Completion of ongoing training and development as listed on the Cosentino’s Learning Plan.
  • Know your department products, procedures and policies so that you can accurately and courteously answer customer questions.
  • Know and implement the Cosentino’s Customer Service Standards.
  • Accurately read dated and coded products.
  • Able to operate, clean and maintain all equipment safely and competently.
  • Know, comply with, and encourage other team members to comply with all health regulations, sanitation guidelines and safety procedures for your department and your store.
  • Able to operate all equipment safely and competently.
  • Demonstrates the strong verbal and interpersonal skills necessary for positive customer and peer interactions.
  • Demonstrates the basic math and reading skills required for the position.

Nice To Haves

  • A high school diploma is preferred.

Responsibilities

  • Consult with customers to determine the products that best meet their needs and clearly document all orders to ensure follow through on service requests.
  • Create arrangements such as bud and mixed vases, corsages, boutonnieres, centerpieces in foam.
  • Monitor products for any damaged, wilted, un-saleable, or returnable products that should be removed and follow proper procedures for damage claims.
  • Neatly arrange cases and shelves by matching item UPC codes to shelf tags and ensuring products are front facing for customers.
  • Quickly and efficiently create balloon arrangements to customer specifications.
  • Deliver Floral and Store Products to customers, as needed.
  • Keep floral cases and shelves stocked with necessary items and ensure product is properly rotated, watered, and checked for freshness and date.
  • Quickly and accurately change shelf tags, change price markers on displays, and label/price mark any merchandise with missing UPC codes.
  • Resolve customer complaints in a professional manner and recognize when it is appropriate to involve a member of the store management team.
  • Quickly unload incoming shipments, inspect for shortages/overages/damaged items, and neatly stock materials in their designated areas without damaging merchandise.
  • Actively work to keep your work area and your department as a whole clean and safe for customers and coworkers.
  • Meet or exceed productivity standards to produce desired team and individual results.
  • Promote new items and special promotions through effective merchandising and creative displays.
  • Promote sales by suggesting additional products or services.
  • Support your company by completing additional tasks identified by management, assisting other stores or departments as needed and gaining new skills when necessary.
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