Certified Field Performance Technician

Sunrun•Dallas, TX

10d•Onsite

About The Position

Sunrun is the #1 home solar and battery company in America, dedicated to making energy more reliable and affordable. We offer a unique vertically integrated model that provides opportunities for growth across the entire energy lifecycle. The Field Performance Technician 3 role involves advanced troubleshooting, complex service diagnosis, and training other team members. This position requires an electrical certification per state requirements and is crucial for maintaining our high standards of service and customer satisfaction.

Requirements

Must possess a valid Journeyman License/Electrician Certification or equivalent per local and state requirements, e.g. wireman license.
3+ years of previous field construction experience required with at least 1 year of experience as a service technician in the solar industry.
High School diploma is required.
Knowledge of the NEC and applicable codes and standards.
Must be a motivated team player, looking to succeed.
Proven track record of excellent customer service.
Excellent verbal and written communication skills.
Excellent organizational and time management skills.
Strong computer skills.
Working knowledge of current NEC codes.
Ability to interpret single line drawings and PV systems from roof to meter.
Demonstrates knowledge of electrical principles as it pertains to solar interconnection/tie-in and code and how PV systems operate.
Understands interconnection activities.
Understands basic construction principles.
Adheres to company safety policies and procedures including ability to identify and report safety hazards, and the ability to encourage others to work safely.
Ability to establish rapport, build relationships and loyalty with external and internal customers and coworkers, and remains tactful when communicating.
Proven ability to meet deadlines and key metrics.
Works independently, as a team player, and drives results in a fast paced, team based environment.
Must be willing to assist teammates and build strong relationships to achieve company and department goals.
Solid logical decision making and troubleshooting skills with the ability to problem solve in a timely and effective manner.
Exercises good judgment.
Takes ownership of issues or questions and will escalate problems to the appropriate persons and follow up accordingly with the customer.
Knows when to involve supervisors.

Nice To Haves

PV design or PV electrical experience is preferred.

Responsibilities

Organize, lead, and maintain the warranty and service schedule.
Work with the Electrical Foreman, Construction Supervisor, and Branch Manager to allocate labor resources to service and warranty projects.
Assist with training and development for Field Service Technicians and Field Communications Technicians.
Lead regular meetings to align and train the local field service team on best practices.
Support the on-boarding and training of new members of the field performance team.
Regularly exceed defined goals for field performance key performance indicators including but not limited to turnaround time, experience rating, and average dispatches completed.
Assist with other tasks including inspections and site audits when assigned.