Certified Diabetes Patient Educator (Virtual Remote) -West

IQVIA • Northborough, MA

3d • $102,000 - $113,000 • Remote

About The Position

IQVIA is seeking a Virtual Patient Educator to provide education about specific diabetes treatments and resources that help patients begin and manage diabetes and use their prescribed medication. The role involves one-on-one communication with enrolled patients by telephone, video platforms, email, and SMS, following program guidelines. The program is strictly educational; the educator does not provide medical advice or work clinically in this role.

The role requires working from a dedicated workspace in the employee’s primary home residence. The stated schedule is Monday through Friday, 11:00 AM–8:00 PM ET, with flexibility required based on business needs. The position is not eligible for visa sponsorship; candidates must be authorized to work in the United States without sponsorship.

Requirements

• Bachelor’s degree and/or BSN.
• At least 3 years as a Certified Diabetes Educator (CDE) or Certified Diabetes Care and Education Specialist (CDCES).
• Complete understanding and application of principles, practices, and standards in diabetes care directly with patients.
• Effective presentation skills and excellent written, verbal, and virtual communication skills.
• Ability to work independently in a fast-paced work environment.
• Proficiency in MS Office, including Teams, Word, Excel, PowerPoint, and SharePoint.
• Must work from a dedicated workspace in the primary home residence.
• Authorization to work in the United States without visa sponsorship.

Nice To Haves

• Healthcare-related credentials such as Registered Nurse, Registered Dietitian, Physician Assistant, Nurse Practitioner, Pharmacist, or other relevant certifications.
• Contact center experience using a telephony platform.
• Motivational Interviewing experience.
• Fluency in Spanish and English.

Responsibilities

• Educate patients about specific diabetes treatments and resources to help them begin and manage diabetes and use their prescribed medication.
• Communicate one-on-one with enrolled patients by telephone, video platforms, email, and SMS while strictly following program guidelines.
• Support patients’ persistence and compliance through direct patient interaction.
• Manage time, plan and prioritize work, multitask, and maintain focus on key projects and deadlines.
• Build relationships with customers and cross-functional partners.
• Maintain excellent documentation accuracy.
• Support patients with effective listening and problem-solving.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level