Certified Bedside Pharmacy Technician

Walgreens•Jacksonville, FL

11d•$20 - $28

About The Position

The Certified Bedside Pharmacy Technician delivers prescriptions to patients in a hospital system setting, records sales, and recommends Walgreens products and services when appropriate. The role supports prescription sales goals and provides customer service to patients, customers, hospital staff, and the local medical community. Under a pharmacist’s direct supervision and in accordance with applicable regulations and company policies, the technician assists with pharmacy operations, prescription processing, patient and drug information, workflow, inventory, clerical tasks, and cash register duties. The technician also delivers prescriptions, documents delivery-related information and feedback, and connects patients with the retail store pharmacist by telephone for consultations. The position requires maintaining PTCB or ExCPT certification and completing assigned training and continuing education. The technician must be able to work a flexible schedule, including evenings and weekends.

Requirements

At least three months of experience in a sales environment requiring achievement of a defined sales goal, or at least three months of experience promoting or selling healthcare or wellness programs.
Three months of previous work experience as a technician in a retail or hospital setting.
PTCB or ExCPT certification.
Experience accomplishing goals with little or no supervision, developing relationships, completing objectives, and determining when issues should be escalated.
Valid driver’s license.
Fluent English reading, writing, and speaking skills, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.

Responsibilities

Deliver patient prescriptions in a hospital system setting, record sales, and suggest Walgreens products and services when appropriate.
Work toward company prescription sales goals.
Assist the pharmacist under direct supervision and in accordance with state, federal, and company requirements.
Operate pharmacy systems to obtain patient and drug information and process prescriptions; assist and coach pharmacy technicians and cashiers in using pharmacy systems and registers.
Greet and assist customers and patients, resolve issues, answer questions, and model customer service practices.
Develop relationships with valuable customers, case managers, nurses, hospital staff, and the local medical community.
Enter patient and drug information accurately, fill prescriptions, check medication, and identify possible interactions under pharmacist supervision.
Assist pharmacists with scheduling and maintaining workflow.
Report prescription errors promptly and follow pharmacy error and Quality Improvement Program policies.
Follow the company’s Good Faith Dispensing policy during applicable prescription dispensing activities.
Register sales, collect and handle cash, and help customers locate over-the-counter products.
Handle telephone calls that do not require a pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims and complete assigned clerical duties.
Support inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments; follow asset protection procedures and report shipment discrepancies or damaged goods.
Assist with medical-provider detailing and outreach to healthcare providers and community organizations to support relationships and growth opportunities.
Maintain the Pharmacy Department’s supplies, cleanliness, and orderly appearance.
Connect patients to the retail store pharmacist by telephone for consultation and communicate patient interactions that may support prescription growth.
Maintain route documentation of questions, concerns, or complaints from patients and hospital staff.
Complete delivery paperwork, collect and record forms, and submit receipts for expenditures daily.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Maintain PTCB or ExCPT certification and any required state certification or registration; attend assigned training, complete PPLs, and obtain continuing education credits.
Maintain knowledge and skills in healthcare and pharmacy, including current developments.