Certified Application Counselor

Sun River Health•Jamaica, NY

19h•Onsite

About The Position

Sun River Health is seeking a full-time Certified Application Counselor to join their team in Spring Valley, NY. This role involves providing information about health insurance options through the New York State Health Insurance Marketplace, including Qualified Health Plans and coverage from Medicaid, Child Health Plus, or the Essential Plan. The position requires conducting outreach, education, and enrollment assistance in a culturally and linguistically appropriate manner to serve the community's needs.

Requirements

Associate's degree required
2 years of customer service and engagement experience

Responsibilities

Complete all required New York State Certified Application Counselor training and pass certification exams.
Comply with all continuing education and recertification requirements.
Provide courteous, professional, and confidential assistance to all consumers seeking healthcare access and information.
Serve as a resource for consumers seeking to understand the Marketplace, health insurance, and healthcare options.
Build relationships with external partners.
Conduct marketing and outreach within local communities about health insurance options through the Health Insurance Marketplace as well as promote the availability of healthcare services.
Assess eligibility and provide enrollment assistance for uninsured children and adults to apply for a Qualified Health Plan, The Essential Plan, Medicaid, and Child Health Plus as applicable.
Achieve performance expectations set by management for visit volume at health center locations.
Comply with SRH policy on confidential information in addition to any applicable laws governing the confidentiality of enrollee financial information, social security numbers, personally identifiable information, and health information, including Medicaid data.