Certification Specialist

Association Headquarters•Mount Laurel Township, NJ

11h•Remote

About The Position

The Certification Program Specialist provides day-to-day administration of a professional certification and continuing education program, supporting applicants, credential holders, volunteer committees, and program vendors throughout the certification, recertification, and examination lifecycle.

Requirements

Bachelor's degree required or a minimum of three years related industry experience

Nice To Haves

CAE preferred

Responsibilities

Administer the annual certification application and eligibility review process, including completeness checks, credential/requirement verification, applicant follow-up, routing to review committees, and record maintenance
Administer a multi-year recertification cycle, including application review, completeness checks, assessment grading, deficiency follow-up, and record updates
Provide routine support for certification and recertification inquiries, including application status, account access, and payment/process questions
Coordinate recurring candidate communications, reminders, status notices, FAQs, and website updates tied to the credentialing cycle
Maintain established certification policies, procedures, and operating documentation
Administer the annual exam development and delivery cycle, including question-bank administration, preparation and distribution of items for volunteer review, compilation of exams, and implementation of committee-approved edits
Coordinate with testing vendors and psychometric consultants on exam logistics, grading, and item analysis
Communicate exam results to candidates and update question statistics and item-bank records post-exam
Provide routine administration of credentialing platforms, including candidate records, reporting, workflow administration, user access, and vendor support requests
Coordinate the annual testing calendar and secure/confirm testing sites based on program requirements
Open registration, process registrations and payments, send confirmations, and manage waitlists
Prepare rosters, communicate updates to relevant committees, and distribute candidate packets and materials
Provide high-priority phone and email support for registration, deadlines, policies, and results questions
Maintain current and historical score records and produce/distribute results letters
Create and issue certificates to candidates confirmed as meeting requirements
Provide ongoing administrative coordination with credentialing committees on schedules, rosters, and recurring program issues
Receive and retain physical test materials in accordance with established retention requirements
Maintain recurring administrative forms, FAQs, templates, and operating documentation
Receive and process continuing education submissions, route items for review, and update approved records
Support routine compliance review, deficiency communications, and historical record maintenance
Schedule and support committee meetings, distribute materials, document action items, and provide follow-through
Set up and administer virtual education sessions, including registration support, presenter coordination, and attendee communications
Post approved on-demand/recorded content and support access and program administration