Certification/Licensure Examiner 2

State of Ohio • Columbus, OH

3d • Onsite

About The Position

We are seeking an applicant with excellent customer service skills to independently collaborate with our licensure team, assisting with licensure and renewal applications, license verifications, complaint filings, and investigatory procedures. The ideal candidate will work closely with both internal staff and external customers, ensuring efficient and effective service delivery. The State Medical Board of Ohio issues licenses and oversees the practice of allopathic physicians (MD), osteopathic physicians (DO), podiatric physicians (DPM), massage therapists (LMT), and various other allied health care professionals under the authority of the Medical Practices Act, Chapter 4731, Ohio Revised Code (ORC). The Medical Board continues to regulate naprapaths and mechanotherapists licensed by the Board before March 1992. The Medical Board also regulates Physician Assistants, ORC Chapter 4730, Dietitians, ORC Chapter 4759, Anesthesiologist Assistants, ORC Chapter 4760, Respiratory Care Professionals, ORC Chapter 4761, Acupuncture, ORC Chapter 4762, ORC, Radiologist Assistants, ORC Chapter 4774, and Genetic Counselors, ORC Chapter 4778. The Medical Board’s regulatory responsibilities include investigating complaints against applicants and licensees and taking disciplinary action against those who violate the public health and safety standards set by the General Assembly and the Medical Board. The State Medical Board of Ohio’s mission is to protect and enhance the safety of the public through effective medical regulation. To find out more about the State Medical Board of Ohio click here . At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees. For a list of all the State of Ohio Benefits, visit our Total Rewards website !

Requirements

• 12 mos. trg. or 12 mos. exp. in reviewing applicants' eligibility to take examinations, test administration & scoring & compiling statistics concerning test results; 1 course or 3 mos. exp. in typing, word processing or data entry using video display terminal.
• Or 2 yrs. trg. or 2 yrs. exp. in clerical/secretarial or other administrative support position involving public contact & preparation of correspondence & reports; 1 course or 3 mos. exp. in typing, word processing or data entry using video display terminal.
• Or 12 mos. exp. as Certification/ Licensure Examiner 1, 16841.
• Or equivalent of Minimum Class Qualifications For Employment noted above.
• Primary Job Skill: Clerical & Data Entry
• Technical Skills: Customer Service, Records Management
• Professional Skills: Attention to Detail, Customer Focus, Teamwork, Confidentiality

Responsibilities

• Responds to licensure & renewal inquiries & requests for information that require in-depth knowledge of applicable laws, rules, policies & procedures & independently determines appropriate action for resolution or referral.
• Explains licensure statutes, rules, requirements, procedures & Board policies in response to customer inquiries, customer needs & answers questions regarding licensure status, process, system issues, password & logon resets & related inquiries.
• Responds to inquiries from the public & licensees regarding licensure, renewal & Continuing Medical Education (CME).
• Assists with updating licensee information, processes requests for license verifications & duplicate wall certificates.
• Commits to satisfying internal & external customers by responding to requests in a timely manner, proactively identifies customer needs & referrals.
• Responds to inquiries regarding the Boards complaint filing & investigatory procedures.
• Processes complaints against licensees received via public website, email, mail, telephone hotline, the Federation of State Medical Boards (FSMB), & other sources.
• Refers complaints to appropriate department or staff members, refers non-jurisdictional complaints to other regulatory agencies as applicable.
• Independently examines & reviews incoming applications, credentials, renewal applications, reinstatement & restoration applications for physicians & other professions regulated by the Board.
• Provides clerical support.
• Works across departments & performs multidisciplinary cross coverage as needed.

Benefits

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation )
• Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed