Certification Clerk

CSI•Middle River, MD

1d•Onsite

About The Position

CSI Support & Development is a mission-driven nonprofit that develops, acquires, and provides affordable rental housing communities for seniors. The organization manages 65 properties across Michigan, Massachusetts, Maryland, and California through a resident/member-controlled cooperative management system. The Certification Clerk supports properties across the portfolio in meeting occupancy goals and certification requirements. The role requires working knowledge of HUD guidelines and regulations in HUD Handbook 4350.3 REV-1 and subsequent notices, including rent calculation, eligibility, verification, recertification, tenant screening, and Fair Housing. The clerk interacts directly with current members and supports certification and recertification requirements for programs such as HUD, LIHTC, and HOME, while helping troubleshoot occupancy and certification issues. Certification Clerks generally work in an office environment and may occasionally travel to co-ops. The position involves extended periods sitting at a desk, significant time on the phone, and the ability to push, pull, or lift up to 30 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

High school diploma or equivalent.
Working knowledge of HUD guidelines and regulations in HUD Handbook 4350.3 REV-1 and subsequent notices, including rent calculation, eligibility, verification, recertification, tenant screening, and Fair Housing.
Knowledge of and compliance with Federal Fair Housing Laws.
Excellent follow-up skills by telephone or internet.
Positive attitude, strong work ethic, and reliability.
Proficiency with Microsoft Office suite.
Strong verbal and written communication skills.
Ability to push, pull, or lift up to 30 pounds.
Must pass all sections of the Assisted Housing Manager (AHM) certification exam.
Willingness to undergo training and take direction and support from Certification staff.
Must complete Form I-9 Employment Eligibility Verification before working in the United States.

Nice To Haves

Desire to become a Certified Occupancy Specialist.

Responsibilities

Certify and recertify applicants and tenants.
Use customer service skills to take resident requests, address concerns, and resolve them promptly.
Maintain a professional demeanor.
Use multitasking skills to streamline processes and manage daily tasks effectively.
Perform clerical tasks, including filing, typing, telephone work, and computer data entry.
Process information and documents accurately and coordinate methods.
Organize information in a predetermined format for submission to supervisors for reporting requirements.
Process monthly assistance reports.
Establish and maintain files for current members.
Work collaboratively with others, share ideas, receive input, and contribute to team goals.
Communicate clearly and respectfully, seek feedback, and follow up to ensure understanding.
Perform other duties as assigned by the supervisor.