Cert Phlebotomy Tech Group Lead

Cottage Health•Santa Barbara, CA

7d•Hybrid

About The Position

The Certified Phlebotomy Technician (CPT) Group Lead will act as the point of contact for PSC employees and CPT Lead (site lead). They will assist in training and competency assessment. They will cover shifts in the PSC as needed to support staffing. They will assist the PSC Supervisor in managing employee schedules, patient and client concerns, quality metrics, scheduling and time cards, training initiatives, and safety measures.

Requirements

California State CPT license-active
California State Driver's License and a clean driving record
Knowledge of hospital or medical based Laboratory Information System (LIS)
Knowledge of medical billing requirements.
Knowledge of medical office or laboratory operations.
3 years of phlebotomy experience in a PSC or in an outreach laboratory or medical setting
Knowledgeable of the operational requirements for the Patient Service Center locations, including billing practices.
Knowledgeable of general Laboratory functionality.
Capable to making decisions based on established procedures and remain in alignment with the organization's Core Values of Excellence, Integrity, and Compassion.
Able to demonstrate critical thinking skills.
Capable of handling multiple priorities in a high volume setting.
Demonstrate successful collaboration and problem solve skills in partnership with alternate departments including the Core Laboratory, the Sales department, Client Services, Logistics, and the Billing and Finance departments.
Interact with colleagues and leaders in a positive, effective, and professional manner.
Demonstrate Cottage Health's values of Excellence, Integrity and Compassion at all times.
Handle all sensitive information in a confidential manner.
Possess strong verbal and written communication skills.
Must have and maintain reliable transportation, a valid driver license, and a clean driving record.
The position will require travel and flexible hours, and will require work at multiple locations with minimal notice.

Nice To Haves

Knowledge of Excel and Microsoft Suite
Advanced Phlebotomy skills including geriatrics and pediatrics.
Knowledge of CottageOne Order Entry or Req Entry.
Knowledge of Patient Service Center (PSC) operation.
CPT Lead or Lead of an alternate department

Responsibilities

Collect laboratory specimens, research test orders, perform patient registration and order entry, maintain document management related to order entry and billing.
Perform specimen processing and batch management.
Complete department related clerical duties such as inventory and stock management.
Document all PSC maintenance logs and record keeping.
Perform supply inventory and procurement.
Be available to open and close a PSC.
Assist in creating daily, weekly and monthly schedules including holidays and weekends.
Take part in time-off approvals and coverage.
Provide staffing coverage for pre-approved and unplanned employee time off work, and may work the location themselves.
Assist the Supervisor to ensure employee work hours are documented accurately and in a timely manner in the time card management system.
Read, understand and comply with departmental policies, protocols and procedures.
Ensure all staff members follow established procedures and instructions.
Act as a coach, mentor, instructor and resource advisor for employees.
Participate in new employee orientation and training.
Assist the Supervisor with the implementation of procedures and the distribution of technical information and communication to the work groups.
Provide input on the performance evaluations for PSC employees.
Cover for the Supervisor when the Supervisor is unavailable.
Serve as a point of contact for employees and provide regular input to the Supervisor.
Stay up to date on company communications.
Partner with the Supervisor to assist in the process of setting up new offices for PSC locations.
Address patient inquiries and investigate Client Initiated Concerns (CIC).
Communicate professionally with clients to resolve (or refer) concerns and prepare problem resolution documentation and report critical issues as they occur.
Participate as needed on special projects and teams.
Ensure all PSC temperature and maintenance logs are maintained and current.
Perform monthly PSC and safety audits.
Ensure facilities are neat, clean and in good repair, and takes appropriate action to advise Supervisor of required repairs and maintenance.
Ensure staff is following all safety precautions.
Assist the Supervisor with the collection of daily metrics such as patient wait times and patient counts.
Assist the Supervisor with compilation and submission of monthly statistics and data.
Investigate daily and monthly quality reports and work to develop training & coaching plans for employees requiring performance improvement.