Cert Med Asst Care Guide

OSF HealthCare•Chicago, IL

3d•Onsite

About The Position

The Certified Medical Assistant Care Guide is responsible for registering, collecting payments, rooming, assisting the provider with care and treatment, discharging, and following-up with patients. It is the role of the Care Guide to companion patients and their “secondary guests” through the entire experience to maximize clinical excellence, reduce treatment times, and maximize the patient experience; before, during, and after the patient visit. The Care Guide is responsible for assisting the provider with front office and back-office duties in the outpatient management of patients on a rotating basis. This role is responsible for a variety of clinical functions within a clinic setting requiring knowledge and integration of available standards, resources, and data; discretion; good judgment; diplomacy; decision making; and a customer service attitude. Acting as the patient advocate, the Care Guide has continuous contact with providers, patients, patient families/significant others, community agencies, and patient care staff and management. Floating to various facilities required based on business need. OSF CompleteCare 55+ is a start-up focusing on innovative digital and in person primary care designed with the patient at the forefront. Our goal is to efficiently use technology to meet adult patients where they are on their healthcare journey. We are seeking an innovative thinker with the ability to see the big picture and help foster team culture. Our ideal team member will connect with patients in a way that drives better patient engagement, promotes a commitment to continuous improvement, and promotes our core team values.

Requirements

High school diploma/GED
Completion of a medical assistant (MA) program, certification course with applied learning, or equivalent MA training/experience
CMA-Certified Medical Assistant Current certification by one the following approved certifying agencies: American Association of Medical Assistants (AAMA), earning CMA credential. American Medical Technologists (AMT), earning RMA credential. National Center for Competency Testing (NCCT), earning NCMA credential. National HealthCare Association (NHA), earning CCMA credential. American Heart Association (BLS for Health Care Providers) to be completed within 2 weeks of hire date. National Association for Health Professionals (NAHP). American Allied Health (AAH).
Excellent interpersonal and communication skills
Solid computer skills, including proficiency with Microsoft software
Strong analytical and problem-solving skills, with the ability to be detail oriented
Specific knowledge and training related to the performance of administrative skills, technical / clinical skills and medical procedures commonly performed in a medical practice setting

Nice To Haves

Previous experience as a medical office assistant or CNA or equivalent
Previous experience with an electronic health record
Previous experience with phlebotomy
Knowledge of medical terminology
Knowledge of Epic
Exceptional customer service and phone etiquette
Ability to maintain effective and organized systems to ensure timely patient flow
Ability to perform phlebotomy and administer injections

Responsibilities

Registering patients
Collecting payments
Rooming patients
Assisting the provider with care and treatment
Discharging patients
Following-up with patients
Companion patients and their “secondary guests” through the entire experience to maximize clinical excellence, reduce treatment times, and maximize the patient experience; before, during, and after the patient visit
Assisting the provider with front office and back-office duties in the outpatient management of patients on a rotating basis
Performing a variety of clinical functions within a clinic setting
Acting as the patient advocate
Floating to various facilities required based on business need