Cerner ANALYST

UHS • College Park, GA

1d

About The Position

Acts as a clinical liaison between the Corporate IS Department and the BH facility. Performs duties associated with the implementation, support, and maintenance for all aspects of the clinical information system. Duties also include preforming basic computer and computer peripherals troubleshooting skills. This position provides problem tracking, resolution, enhancement requests, active participation in system testing, workflow redesign, change management, and ongoing Cerner education to facility employees and physicians.
Provides on-going support and management of clinical applications
Works with technical staff on WTS and printer setup, new Laboratory and Pharmacy devices, troubleshooting technical set-up vs Cerner issue.
Develops and provides training programs, documentation and manuals to clinical staff, medical staff, and physician office staff on the use of clinical information systems
New hire training and train the trainer educators
Basic knowledge of HealthStream LMS
Work in conjunction with the local IT Techs in preforming initial computer and related hardware troubleshooting steps
Triaging Cerner tickets. Determine if education item or if issue goes to local IT team, account security, or Corp Cerner Teams
Local Analyst is permission/position in service desk. Can only send tickets to Corp Customer Service
Manages and tracks tickets once they are sent to Corporate
Join Facility Clinical Informatics call, Fusion Nursing Discussion, CAB Monthly Education Call (CNO call as needed for Cerner specific topics)
Remains informed regarding new healthcare technologies and development, and participates in strategic information system planning for the organization
Works with corporate office and coordinates corporate-wide projects and initiatives related to clinical systems
Create facility specific tip sheets as needed
Schedule weekly rounding – participate in morning unit huddles or round throughout shifts to determine any Cerner needs or deficiencies
Log and manage enhancement requests
Reports – requests for reports, knowing where they are, how to run, when and how to request
About Universal Health Services
One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $15.8 billion in 2024. UHS was again recognized as one of the World’s Most Admired Companies by Fortune; listed in Forbes ranking of America’s Largest Public Companies. Headquartered in King of Prussia, PA, UHS has approximately 99,000 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom. www.uhs.com

Requirements

• Minimum two years direct patient care experience preferred.
• Basic computer skills and Microsoft Office experience required.
• Bachelor's required.
• 1 to 3 years experience.
• Advanced working knowledge of clinical information systems (Cerner) preferred.
• Mentoring/leadership experience.
• Ability to collaborate with clinicians to discern software specifications, hardware requirements, and process improvement workflows.
• Must be comfortable and confident interacting with physicians and clinicians at all levels.
• General IT knowledge that includes basic troubleshooting skills of computers, laptops, networks, and peripherals (printers, microphones, scanners, etc.).

Nice To Haves

• Basic knowledge of HealthStream LMS.

Responsibilities

• Acts as a clinical liaison between the Corporate IS Department and the BH facility.
• Performs duties associated with the implementation, support, and maintenance for all aspects of the clinical information system.
• Provides problem tracking, resolution, enhancement requests, active participation in system testing, workflow redesign, change management, and ongoing Cerner education to facility employees and physicians.
• Provides on-going support and management of clinical applications.
• Works with technical staff on WTS and printer setup, new Laboratory and Pharmacy devices, troubleshooting technical set-up vs Cerner issue.
• Develops and provides training programs, documentation and manuals to clinical staff, medical staff, and physician office staff on the use of clinical information systems.
• Performs new hire training and train the trainer educators.
• Works in conjunction with the local IT Techs in preforming initial computer and related hardware troubleshooting steps.
• Triages Cerner tickets, determining if it's an education item or if the issue goes to the local IT team, account security, or Corp Cerner Teams.
• Manages and tracks tickets once they are sent to Corporate.
• Joins Facility Clinical Informatics call, Fusion Nursing Discussion, CAB Monthly Education Call (CNO call as needed for Cerner specific topics).
• Remains informed regarding new healthcare technologies and development, and participates in strategic information system planning for the organization.
• Works with the corporate office and coordinates corporate-wide projects and initiatives related to clinical systems.
• Creates facility-specific tip sheets as needed.
• Schedules weekly rounding and participates in morning unit huddles or rounds throughout shifts to determine any Cerner needs or deficiencies.
• Logs and manages enhancement requests.
• Handles requests for reports, including knowing where they are, how to run them, and when and how to request them.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level