Centre Administrator

i9 Education•Fairfield, CA

7d•Onsite

About The Position

We are a warm, welcoming and community-focused Early Childhood Education and Care Centre, committed to providing high-quality education and care for children and families. We are seeking a friendly, organised and proactive Centre Administrator who enjoys working in a fast-paced environment and takes pride in delivering exceptional customer service.

Requirements

Previous administration experience (experience in Early Childhood Education is highly regarded).
Outstanding communication and customer service skills.
Excellent organisational skills with the ability to prioritise competing tasks.
High attention to detail and strong data entry accuracy.
Tech-savvy with confidence using Microsoft Office and the ability to learn new systems quickly.
A positive, professional and friendly attitude.
The ability to work independently while contributing to a supportive team environment.

Nice To Haves

Experience using childcare management platforms such as XAP, Kindyhub, or similar software is highly regarded; however, comprehensive training will be provided to the right candidate who is eager to learn.
Experience managing accounts, payments and debt follow-up is highly desirable.

Responsibilities

Manage the centre reception and front office, welcoming families, children, visitors and staff.
Answer telephone enquiries and respond to emails professionally and promptly.
Provide exceptional customer service to current and prospective families.
Conduct centre tours for prospective families and assist with enrolment enquiries.
Process enrolments and maintain accurate child and family records.
Perform data entry and maintain electronic and paper filing systems.
Schedule meetings, appointments and centre tours.
Process payments and receipts while maintaining accurate financial records.
Follow up outstanding fees and manage debt collection in a professional and respectful manner.
Liaise with Centrelink and other relevant government agencies regarding childcare subsidies and enrolments.
Support occupancy growth by following up enquiries and maintaining relationships with prospective families.
Use childcare management and CRM systems to maintain accurate records and communication.
Assist the Centre Director with general administrative duties and reporting.
Ensure confidentiality and compliance with centre policies and relevant legislation.