Centralized Services Scheduler

MaineGeneral Health•Waterville, ME

5d•Onsite

About The Position

Centralized Services Scheduler Job Summary: Are you a seasoned professional in healthcare administration with significant experience in diagnostic test scheduling and medical office management? MaineGeneral Health is seeking highly skilled individuals to join our Central Scheduling team. This role offers the chance to be part of a dynamic and fast-paced environment, led by dedicated leadership committed to your professional growth. In this critical role within our high-volume healthcare ecosystem, you'll serve as the vital link between patients, providers, and administrative teams.

Requirements

A minimum of 3 years in a high-volume healthcare setting, with a focus on diagnostic test scheduling and medical office administration.
Strong communication skills with the ability to effectively interact with patients and collaborate with colleagues.
A genuine desire to help others, coupled with a commitment to delivering exceptional customer service.
Proficiency in navigating software applications, including Microsoft Office products, EMR systems, and IM applications. Ability to navigate multiple systems simultaneously.
Proficiency in operating multiline phone systems, managing multiple calls simultaneously while maintaining professionalism.
Ability to excel in a fast-paced environment, multitasking effectively while maintaining attention to detail.
A collaborative spirit and the ability to work effectively as part of a team, contributing to a positive and supportive work culture.
Familiarity with medical terminology.
Understanding of HIPAA regulations with the ability to maintain patient privacy and confidentiality.

Nice To Haves

Experience in a hospital central scheduling environment is preferred.

Responsibilities

Accurately and efficiently schedule a large volume of patient appointments and diagnostic procedures, ensuring optimal utilization of resources and timely access to care.
Work closely with patients, physicians, and other healthcare professionals to coordinate schedules, address conflicts, and ensure smooth patient flow.
Provide outstanding service to patients by addressing inquiries, resolving scheduling issues, and ensuring a positive experience throughout their interaction with the scheduling process.
Adhere to privacy and confidentiality regulations, ensuring the security of patient records at all times.