Centralized Service Specialist
About The Position
The Centralized Services Specialist offers a dedicated support and partnership role to the on-site teams, within a multi-property portfolio. The primary responsibility of this position is to maximize the collection of rents, utilities, and other income. This position will also handle on-site operations such as ledger billing and coding, deposit accounting, utility management and various standard operational tasks. CWS Values: You will embrace our core values and set an example to the team by demonstrating these values on a daily basis. Make safety a top priority Ensure that the health, well-being, and safety of our team members, residents, contractors, and yourself is foremost in mind in conducting any and all business activities.
Requirements
- High School Diploma or GED (required)
- Valid driver’s license and current auto insurance (required)
- Word processing and spreadsheet skills
Nice To Haves
- 3+ years property management or accounting experience (preferred)
- Yardi experience (preferred)
Responsibilities
- Ensure 100% compliance with state and local laws regarding collection efforts and notices.
- Monitor and manage rent, utilities, and ancillary income.
- Proactively contact current and former residents to collect balances.
- Monitor disputed and returned payments.
- Review aged receivables, ensuring proper reporting and write-off protocols.
- Write-offs maintained at or below 0.5% of Net Rental Income (NRI)
- Monitor and post 3rd party payments. (Collection agencies, corporate housing, etc).
- Monitor ledgers and monthly billing to ensure accurate coding and balances.
- Monitor vacant recovery costs throughout the month.
- Review utility pre-bill reports and resolve discrepancies.
- Conduct monthly pre-close and closeout reporting.
- Ensure all final account statements, applicable charges and deposit returns are sent to residents in accordance with their respective state and local requirements.
- Ensure move-out charges are assessed in detail and align with photos and invoicing.
- Issue and monitor payment plans when applicable to former residents.
- Monitor and maintain collection dashboard, ensuring accuracy of accounts and proper rollover to collection agency.
- Maintain collaborative partnership, providing effective and timely communication with the Community Director and on-site teams daily.
- Conduct all resident and team communication in a professional, informative, and timely manner through phone and email correspondence.
- Adhere to company procedures, polices and practices.
- Must adhere to company procedures, polices, and practices and maintain a professional and ethical atmosphere.
- Renewal workflow and lease management.
- Renters insurance compliance.
- Invoicing and coding.
- Accounts payable and receivable functions.
- Application management.
Benefits
- 50% apartment rental discount for onsite team members
- 20% rental discount for all other employees
- Multiple medical, dental, and vision plan options
- Company-paid life and disability insurance
- Paid parental leave
- 401(k) with company match
- Pet insurance
- Tuition reimbursement
- Flexible spending and health savings account options
- Fitness Bucks program
- Paid time off
- Company holidays
- A floating holiday
- A birthday holiday
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
