Centralized Service Administrator

AgriVision Equipment and PrairieLand Partners • Mcpherson, KS

12d • Onsite

About The Position

The Regional Service Administrator is responsible for professionally facilitating the Company’s service admin process in ways that meet or exceed customer and company expectations and optimize service department profitability. The Regional Service Administrator reports to the Aftermarket Support Manager.

Requirements

• Ability to consistently promote, support, work, and act in a manner in support of AVE-PLP’s DNA.
• A clear sense of urgency and understanding of the importance this work has on the overall success of the location and Company.
• A positive, teamwork attitude and the ability to work in a fast-paced environment.
• Ability to provide exceptional customer service.
• High level of attention to detail and accuracy.
• Working knowledge of accounting practices.
• High School Diploma or General Education Diploma (GED) equivalent is required.
• Must have reliable transportation.
• Must have and maintain a valid Driver’s License.
• Passing a driving record (MVR), criminal history background checks, employment verification, and drug screen will be required prior to the start of employment.
• Ability to stand, sit, walk, walk on unpaved terrain, talk, reach with arms and hands, have good manual dexterity, use hands and fingers to operate a computer and telephone keyboard, handle or feel, hear alarms/telephones/normal speaking voice.
• While performing the duties of this job, the employee is regularly required to talk or hear.
• Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.

Nice To Haves

• Associate’s Degree in a business related field is preferred.
• Experience and proficiency with John Deere EQUIP software preferred.
• General understanding of John Deere mechanical/technical terms is preferred.
• An equivalent combination of education and experience may be substituted on a year for year basis.

Responsibilities

• Pro-actively manage ticket status and work with various location service teams to ensure that service tickets are closed quickly and that the company-wide service team meets and exceeds service WIP goals.
• Review work orders and quotes to ensure that documentation is clear and accurate, job codes are properly utilized, and all labor charges and parts are included on the repair order or quote ensuring that they are presented and closed in a timely and accurate manner.
• Work with service teams to review and correct daily timecard entries and provide insight and reports that result in increased labor performance and billed hours.
• Maintain data integrity by updating customer profiles with correct equipment, hours and other information as needed.
• Oversee the warranty process by ensuring pre-authorization, gathering of needed information, submission and follow-up of all warranty and PIP claims in a timely and effective manner.
• Support store achievement of sales goals using remote tools (including phone, video, texting, etc.) to sell customer inspections and promotions.
• Performs other duties as required and necessary to ensure the success of AVE-PLP.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED