Centralized Scheduling Representative

Ohio ENT & Allergy Physicians•Columbus, OH

12d•Onsite

About The Position

We are looking for an enthusiastic and professional Centralized Scheduling Representative to join our growing team. As a Centralized Scheduling Representative, you will be the primary point of contact for our patients and will play a key role in creating a positive experience for them. You will be responsible for greeting patients, routing calls, scheduling appointments, processing consults, registering and scheduling patients.

Requirements

At least 1 year experience in customer service environment, medical office preferable.
Excellent oral and written communication skills required.
Ability to operate a computer and basic office equipment required.
Ability to operate a multi-line telephone system.
Ability to establish and maintain effective working relationships with patients, team-members, and other co-workers.
Must be well organized and detail oriented.

Nice To Haves

Knowledge of GE-athenaPractice management software beneficial but not required.
Knowledge of Microsoft Office software beneficial but not required.

Responsibilities

Professionally greet all patients.
Register all new patients.
Update all established patient demographics.
Accurately enter all insurance information
Schedule patient appointments for consultations, medical procedures, and follow-up visits.
Process all incoming consultation requests-1st and 2nd calls to patients and return paperwork to the requesting physician office.
Indexing of consultation requests and external office records.
Professionally handle patient complaints.
Follow all policies and protocols of the Central Scheduling Manager, Clinical Manager, and Billing Director.