Centralized Scheduling Coordinator

Confluent Health•The Villages, FL

3d•Remote

About The Position

Lake Centre for Rehab Physical Therapy, a member of the Confluent Health family, currently has an outstanding opportunity for a talented professional looking to advance in their healthcare career as a Centralized Scheduling Coordinator. This position will provide patient scheduling support via phone, email, text, and fax with referral source interaction on the phone. This is a full-time position with benefits. The role is remote. Experience in a Medical Office is required (PT Office is a plus!).

Requirements

Minimum of 2 years of experience in a healthcare office setting.
Proven experience in patient scheduling.
Strong understanding of insurance benefits, including deductibles and co-payments.
Familiarity with EMR systems and other scheduling software.
Excellent verbal and written communication skills.
Ability to learn new technologies quickly and adapt in a fast-paced environment.
Strong organizational skills and attention to detail.

Nice To Haves

PT Office experience is a plus!

Responsibilities

Schedule patient appointments via phone, chat, email, text, and fax.
Serve as the primary liaison between patients, providers, and referral sources.
Communicate clearly and professionally with patients to confirm appointments and gather necessary information.
Collaborate with internal teams and Regional Office Coordinators to support scheduling needs.
Utilize electronic medical records (EMR) systems to manage appointment data.
Working Knowledge of insurance benefits/ verifications.
Ensure accuracy and confidentiality of patient information in accordance with HIPAA guidelines.