Centralized Sales Support Specialist

Heritage Hill Property Management•Cincinnati, OH

20h•Hybrid

About The Position

Do you enjoy being the first point of contact and setting others up for success? Are you confident on the phone and energized by helping move opportunities forward? Do you thrive in a role where organization, responsiveness, and follow-through matter? If so, this role may be a great fit. The Centralized Sales Support Specialist role is a key front-line support position within Heritage Hill Property Management . This role serves as a centralized point of contact for incoming calls and inquiries, helping schedule appointments, route prospects appropriately, and ensure a smooth first experience with our team. While this role is not a traditional on-property sales position, it plays a critical role in supporting a sub-set of leasing and property teams within the portfolio by keeping pipelines organized, communication timely, and opportunities moving forward. We own and operate multifamily residential communities across multiple markets and have been in business for over 20 years. As a fast-growing organization with plans to grow 300% in the next three years, we offer stability, structure, and opportunities to grow for individuals who value teamwork and doing things the right way.

Requirements

Experience in customer service, call center, administrative, or appointment-setting roles
Strong professional phone presence and communication skills
High attention to detail and organization
Strong time-management and prioritization skills
Ability to work independently in a remote or hybrid environment
Prior experience in phone-based customer service, property management/leasing, sales support, or administrative roles preferred
Comfort handling sensitive or time-sensitive information
Strong written and verbal communication skills
Ability to manage multiple tasks and deadlines
Must be based in, or actively relocating to, the Greater Cincinnati, OH area
Must be available to support business hours aligned with property operations

Nice To Haves

Backgrounds in collections, billing, banking, or loan processing are a strong plus

Responsibilities

Answer inbound telephone calls and respond to inquiries in a professional, courteous manner
Schedule appointments and route prospects to the appropriate teams or properties
Serve as a centralized communication hub for leasing and sales-related inquiries
Maintain accurate, organized records of calls, appointments, and follow-ups
Support leasing and property teams by ensuring timely handoffs and clear communication
Manage multiple tasks and priorities while maintaining accuracy and responsiveness