Centralized Reservations Coordinator

HEI Hotels and Resorts•Fairfield, CT

3d•Remote

About The Position

HEI manages an unparalleled portfolio of leading full-service branded hotels and luxury and lifestyle independent hotels across the U.S. We are the acknowledged experts on upper-upscale, luxury, and premium select-serve hotels in urban, super-suburban, and destination locations. At HEI, we recognize that our enormous success is solely the result of our greatest asset: Our People. Where people work is a choice. Against that choice, our greatest obligation is to ensure day in and day out that our associates have the compensation and benefits they deserve and industry leading tools, training and support that they need to excel. At HEI, simply said, we honor the privilege of our associates choosing us by investing in and making them more valuable. Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply.

Requirements

College degree or equivalent experience with 1+ year of hotel background preferred.
Brand experience with Marriott, Hilton or Opera/Windsurfer reservations preferred.
Ability to effectively deal with customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger to collect accurate information.
Ability to access, read and accurately input information using a moderately complex computer system.
Ability to establish and maintain effective working relationships with associates, customers and patrons.
Ability to sit for extended periods with or without reasonable accommodation.
Ability to input data at a minimum of 40 WPM on a computer keyboard with or without reasonable accommodation.
Strong interpersonal, presentation, written and verbal communication skills required in order to communicate and present across all levels within the organization.

Responsibilities

Provide reservations and revenue management support as assigned.
Build and monitor group masters, cutoff dates and group cancellations, releasing any unused rooms at the determined time.
Process and handle group or contract rooming lists and miscellaneous reservations requests by inputting data into the reservations system.
Read, retrieve, communicate and verify information including confirmation number to requests.
Input and retrieve data using a computer reservation system and utilizing codes for efficiency.
Calculate and prepare rooms reports to determine sources of business using various computer systems.
Perform a variety of transient tasks as assigned including but not limited to building of rates in brand systems and PMS, commission processing, website audits, relocation and reservations transfers.
Communicate both verbally and in writing to provide clear direction to staff.
Comply with attendance rules of a remote employee and be available to work on a regular basis.
Must meet quarterly balance sheet score standards as provided by supervisor.
Perform any other job related duties as assigned.