Centralized Production Technician

Health Direct•Manheim Township, PA

7d•Remote

About The Position

Responsible for all aspects related to entering medication orders for various facilities, ensuring proper billing of Third-Party claims. This role involves assisting fellow technicians with training and daily functions, maintaining accurate patient and facility information, and performing monthly billing and crediting for each facility. The technician will also assist in new home setup and implementation, orienting and training new employees, and working with the billing department to oversee unbilled reports. Additionally, they will assign daily unbilled reports, maintain high data entry production, manage outside services impacting customer service, and complete all mandatory training.

Requirements

High School Diploma or GED
Two years of service
AS Degree or Higher in Business Administration or related field
2 years’ experience as a pharmacy customer service technician required
Previously demonstrated top 5% data entry performance metrics
Registered with the State of Vermont as a Pharmacy Technician (Vermont Employees)

Responsibilities

Entering medication orders for various facilities
Ensuring all Third-Party claims are billed properly
Assisting fellow technicians with training and daily functions
Accurate data entry of patient profiles and medications
Maintaining accurate information for patients and facilities
Billing and crediting each facility appropriately and accurately each month
Assisting in new home setup and implementation across the region
Assisting in orienting and training new employees
Working with the billing department to oversee the completion of individuals unbilled reports
Assigning daily unbilled reports
Maintaining and demonstrating top tier data entry production as determined by Manager
Managing outside services that have an impact on HealthDirect customer service (ex. INFINX, SDS)
Completing all mandatory and regulatory training programs
Performing other duties as assigned