Centralized Merchant Consultant - Phoenix, AZ Area

Bank of America•Phoenix, AZ

7d•Onsite

About The Position

This job is responsible for providing payment processing solutions to small business clients in a phone-based environment primarily through referrals from an assigned group of small business specialists, financial centers, and other internal partners. Key responsibilities include consulting with small business clients to understand their priorities and providing solutions to meet their business needs. Job expectations include having an awareness of merchant payment processing solutions, pricing, software, gateways, and security.

Requirements

Customer focus
Relationship building
Oral and written communication
Time management
Consultative sales
Pipeline management
Problem solving
Teamwork
Presentation skills
Telephone sales
Referral sales
2 to 4+ years of sales experience
Technical expertise
Highly motivated to succeed in a performance driven environment

Nice To Haves

Business acumen: Industry knowledge in healthcare, retail, restaurant, business to business and ISV
Merchant products and solutions
Multi-lingual ability is a plus
Learning agility
CRM (Client Relationship Management System) Skills: Client Experience Branding Client Solutions Advisory Customer and Client Focus Payment Processing Pipeline Management Consulting Credit Documentation Requirements Oral Communications Referral Management Written Communications Financial Analysis Interpret Relevant Laws, Rules, and Regulations Issue Management Prospecting

Responsibilities

Leverages consultative sales processes to provide merchant payment solutions for small business clients via channels such as Advanced Client Solutions, Financial Centers, Digital, and direct inbound calls
Drives toward sales and revenue goals while balancing operational excellence, risk management, and client experience expectations
Adheres to schedule managed by the workforce management team to ensure adequate phone coverage in contact center environment
Collaborates with internal partners and clients to determine payment processing needs and acts as a champion for clients by connecting expertise across the company to help achieve their goals
Identifies opportunities proactively and develops a pipeline for sales opportunities through inbound and self-scheduled outbound calling activities
Determines prospect external sources such as association relationships, centers of influence, and vendor relationships among others and may be required to attend trade shows as assigned
Adapts to an ever changing payment processing environment, maintains accurate records, and adheres to Service Level Agreements