Centralized Merchant Consultant
Bank of America•Richmond, VA
•$26 - $39•Onsite
About The Position
This job is responsible for providing payment processing solutions to small business clients in a phone-based environment primarily through referrals from an assigned group of small business specialists, financial centers, and other internal partners. Key responsibilities include consulting with small business clients to understand their priorities and providing solutions to meet their business needs. Job expectations include having an awareness of merchant payment processing solutions, pricing, software, gateways, and security.
Requirements
- Customer focus
- Relationship building
- Oral and written communication
- Time management
- Consultative sales
- Pipeline management
- Problem solving
- Teamwork
- Presentation skills
- Telephone sales
- Referral sales
- 2 to 4+ years of sales experience
- Technical expertise
- Highly motivated to succeed in a performance driven environment
Nice To Haves
- Business acumen: Industry knowledge in healthcare, retail, restaurant, business to business and ISV
- Merchant products and solutions
- High school diploma
- Multi-lingual ability is a plus
- Learning agility
- CRM (Client Relationship Management System)
Responsibilities
- Leverages consultative sales processes to provide merchant payment solutions for small business clients via channels such as Advanced Client Solutions, Financial Centers, Digital, and direct inbound calls
- Drives toward sales and revenue goals while balancing operational excellence, risk management, and client experience expectations
- Adheres to schedule managed by the workforce management team to ensure adequate phone coverage in contact center environment
- Collaborates with internal partners and clients to determine payment processing needs and acts as a champion for clients by connecting expertise across the company to help achieve their goals
- Identifies opportunities proactively and develops a pipeline for sales opportunities through inbound and self-scheduled outbound calling activities
- Determines prospect external sources such as association relationships, centers of influence, and vendor relationships among others and may be required to attend trade shows as assigned
- Adapts to an ever changing payment processing environment, maintains accurate records, and adheres to Service Level Agreements
Benefits
- Access to paid time off
- Resources and support to our employees
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
