Centralized Intake Supervisor

ITALIAN HOME FOR CHILDREN INC•Boston, MA

6d•$62,000 - $70,000•Hybrid

About The Position

The Centralized Intake Supervisor is responsible for the oversight of Italian Home's Centralized Intake team. These services are for children, adults, and families with behavioral health and educational challenges. The Centralized Intake Supervisor will oversee all aspects of program intake, including incoming and outgoing calls, gathering all necessary information, screening based on admission and exclusionary criteria, and performing intake appointments as needed. The Centralized Intake Supervisor participates in a daily morning census meeting, manages program utilization and capacity, and resolves billing tasks when necessary. This is a full-time exempt position and reports to the Chief Program Officer. This role serves as an entry point to the organization; therefore, it requires exceptional interpersonal and customer service skills. This is a hybrid position with work required from the Brighton and Jamaica Plain offices as well as remotely when appropriate. The intent of this job description is to provide a representative summary of the duties and responsibilities that will be required of the position, but additional responsibilities may be required. Employees are expected to perform job-related tasks other than those specifically presented in this description.

Requirements

Ability to communicate clearly, concisely, and accurately
Excellent computer skills required, including proficiency with Word, Excel, and electronic health records
Must be extremely well organized, be able to take initiative without much direction, and highly motivated by reaching targets and census goals
Ability to be flexible and work collaboratively
Ability to work in a fast-paced environment
Commitment to confidentiality of all protected health information and program proprietary information
Evidence of sensitivity and respect for client’s culture and socioeconomic characteristics
Ability to sit, talk on the phone and type for extended periods; may require bending, stooping, stretching
Visual and hearing acuity to perform job related functions

Nice To Haves

Bachelors strongly preferred; Masters not required but preferred

Responsibilities

Develop processes to respond to all referral calls live whenever possible (or return calls quickly)
Manage outpatient clinician calendars and schedules to ensure efficiency in scheduling
Includes sending letters to clients, closing charts in the medical record, etc.
Supervise intake coordinator performance in the following areas:
Provide information to callers about our services, assist callers in finding other resources if we are unable to serve the child and family right away, and maintain a waitlist as needed
Obtain demographic, insurance, and clinical information for screening appropriateness of admission
Verify insurance eligibility through phone and online platforms
Complete a typed referral form and/or enter information in electronic medical record
Ensure census-based programs meet projections
Manage internal referral tracking sheets that are updates before the end of each day
Manage data entry and oversight of population reports
Pass information to others when leaving for the day, ensuring admissions are not delayed
Work closely with the billing department to resolve insurance issues
Complete insurance verifications for clients
Work closely with program supervisors to ensure full census and timely admissions
Assist in reaching revenue goals by ensuring all enrollment targets are met for all assigned programs
Flex schedule based on admissions needs and other related tasks
Develop new referral sources and maintain relationships with key stakeholders
Collect and manage data related to routine reports to internal and external stakeholders
Provide monthly/quarterly data as requested/required by funding sources
Populate census reports for billing and leadership on a daily basis
Perform utilization management by reviewing charts for medical necessity criteria
This job is a hybrid position with work required from the Brighton and Jamaica Plain offices as well as remotely as appropriate
Provide administrative support to the Brighton office as necessary, including opening and front desk support when needed
Perform other administrative projects as assigned