Centralized Dispatcher- Property

Sedgwick•Telecommuter FL, FL

About The Position

The Centralized Dispatcher – Property assigns losses to adjusters based on location, adjuster experience, and loss details in a timely manner to help support Property Claims. By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Requirements

High school diploma or equivalent required.
Two (2) years of related experience in claims, dispatch, or insurance operations preferred, or equivalent combination of education and experience required.
Strong attention to detail and organizational skills
Effective communication and problem-solving skills
Proficiency in Salesforce, Excel, and internal claims systems (e.g., CTABS, XA, Symbility)
PC literate, including Microsoft Office products
Excellent interpersonal skills
Ability to create and complete comprehensive, accurate and constructive written reports
Ability to work in a team environment
Ability to meet or exceed Performance Competencies

Responsibilities

Assigns property losses to appropriate adjusters within 2 hours of receipt, using tools such as Salesforce, CTABS, and Excel.
Reviews adjuster qualifications and availability, including performance metrics and workload capacity, to ensure optimal assignments.
Coordinates with 1099 adjusters when needed, confirming availability via phone and documenting assignments.
Ensures all systems (e.g., XA, Symbility, CTABS) are updated post-assignment.
Sends client acknowledgments and notifies regional teams of assignments in their area.
Verifies client-specific requirements are met before dispatching.
Coordinates with regional leadership when adjuster availability or experience is insufficient.
Escalates unclear or complex losses to clients or leadership for clarification or reassignment.
Communicates delays, issues, or escalations promptly to ensure timely claim handling.
Maintains high accuracy in data entry and documentation across multiple platforms.
Uses multiple data sources, including Business Excellence reports, to assess adjuster workload and performance.
Performs other duties as assigned.