Centralized Body Shop Parts Counter Representative

JX Enterprises•Pewaukee, WI

2d•Onsite

About The Position

At JX, we are more than just a provider in the diesel industry; we are a team united by core values that define our commitment to excellence. Our employees play a crucial role in assisting both internal and external customers with solutions for their needs. From entry-level opportunities to experienced roles, this position is tailored for motivated and career-minded individuals seeking the potential for growth and increased responsibility as they expand their knowledge. Our values of Honoring Commitments, Creating Positive Experiences, Fostering Lifelong Learning, Exhibiting Pioneering Spirit, and Demonstrating Good Stewardship permeates every aspect of our company. Join us in growing all aspects of our business while embodying these values. Shift: Monday - Friday 7:00am - 4:30pm Job Purpose: Our Centralized Part Counter Representative will assist our internal Body Shop Managers, Assistant Managers,and Advisors with part number look up and price quoting for estimating Wreck Repairs to customers. With opportunities from Entry Level to Experienced, this role is designed for a motivated and career-minded individual who wants the potential to earn more with the increase of knowledge and responsibility.

Requirements

Greater than 3 years of counter experience
Able to work alone
Understands all basic truck systems
Able to use Business System for daily tasks
Ability to generate parts list from photos of damage and lists provided by estimators
Understands all-makes – can identify common commodity parts
Able to use all E-Portal programs
Able to intelligently talk to customers
Able to perform cycle-counts accurately
Able to order and check-in parts orders
Participated in Advanced Training
Able to assist PM with some admin duties
Cross-trained and able to fill in at all parts positions
Able to train new hires
High School or equivalent
Previous customer service experience
Intermediate Computer skills

Nice To Haves

Automotive or truck parts related experience a plus

Responsibilities

Deliver exceptional customer service for our Body Shop parts business.
Greet customers and assist in parts selection.
Provide after market parts solutions when required by insurance companies
Answer questions, provide price quotes, inform of companion part requirements and specials in-person, over the phone, and through email and Decisive Notes platforms.
Include all fasteners, clips, moldings, and adhesives required with part replacement
Keep customers informed on the status of special order and back-order parts.
Update part numbers and pricing in Mitchell Truck Estimating software system
Receive, locate, bill and fulfill orders.
Process interbranch requests to the correct Branch Library.
Process CRS requests and order requirements for Wreck repair parts through Paccar.
Handle customer returns.
Deliver exceptional customer service to our Body Shop departments.
Assist technicians with acquiring parts.
Locate and secure parts from various vendors for shop jobs.
Work with Warehouse coordinators for shipping interbranch orders to designated Body Shops
Help control and maintain inventory.