Centralized Baggage Service Representative - Houston International Airport (IAH) - $20 hourly PART TIME & FULL TIME Opportunities
Hallmark Aviation Services•Houston, TX
•Onsite
About The Position
This role is responsible for managing baggage services, including handling lost, delayed, and found items. The representative will communicate with passengers, process baggage through customs, arrange deliveries, and maintain accurate records. This position requires proficiency in baggage service functions and knowledge of systems like World Tracer. Opportunities are available for both part-time and full-time employment.
Requirements
- In-depth knowledge of World Tracer (W/T) to include creating, amending, and closing AHL, DPR, OHD files.
- Basic Math.
- Long periods of standing.
- Lifting, pushing, pulling, and carrying up to 70 lbs.
- Constant interaction with passengers and management.
- Constant telephone and computer usage.
- PC basics (Word, PowerPoint, excel, etc.).
- Organizational talents.
- English Required.
Nice To Haves
- Bilingual is a plus.
Responsibilities
- Perform all Baggage Service-related functionality.
- Utilize World Tracer (W/T) to create, amend, and close AHL, DPR, OHD files.
- Communicate proactively and reactively with passengers.
- Clear expedited and left-behind baggage through US Customs.
- Arrange local and FedEx deliveries for baggage.
- Maintain inventory of OHD baggage.
- Register lost and found items in W/T, maintain documentation, and follow up with passengers.
- Sweep the bagroom and departure pier daily to manage left-behind or late-receive interline baggage.
- Send W/T forwarding messages for all expedited bags.
- Respond timely to emails, telexes, and phone calls.
Benefits
- Voluntary Dental
- Vision
- Parking
- 401k
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
