Centralized Administrator II (Service)

Cambrian Credit Union • Winnipeg, MB

1d

About The Position

As a key member of the Centralized Administration team, the Centralized Administrator II (Service) is responsible for reviewing select reports, wire transfers, Achieva and Cambrian requests, and the end-to-end administration and support of registered products (such as RRSP, RRIF and RESP). Cambrian Credit Union is a locally based financial institution known for working within its community to deliver financial advice and exceptional value to its members. Their mission is to deliver high member value through simplifying banking, saving time and money, and solving financial problems, guided by values of Integrity and Honesty; Member Focused; Competitive; Community Involvement; and Innovative Spirit.

Requirements

• A minimum education level of Grade 12 or equivalent, with post-secondary education considered an asset.
• Minimum two years retail banking experience with Achieva and/or Cambrian an asset, preferably in administrative or member service role.
• Knowledge of deposit services, specific to Account Opening requirements.
• Proficient in PC applications of Outlook, Word & Excel.
• Ability to work well in a diverse environment with multiple and often changing priorities.

Nice To Haves

• Post-secondary education
• Retail banking experience with Achieva and/or Cambrian
• Experience in an administrative or member service role

Responsibilities

• Provide prompt and courteous service to all internal and external contacts according to defined policies and procedures.
• Be responsible for delivering high quality, accurate, compliant, and timely completion of operational requirements.
• Be a subject matter expert on Cambrian & Achieva products and services, Maintenance and service requests, compliance knowledge on account opening requirements, and registered product tasks.
• Coordinate and process all required transactions while maintaining an expanded knowledge and experience in areas pertaining to compliance, wires, reporting requirements and reviews, and registered products & service offerings to effectively support operations.
• Develop and maintain relationships to strengthen team effectiveness and communication, promote a culture of service excellence.
• Engage in meaningful and effective communication with team members to drive performance and maintain a positive work environment.
• Willingly assist both CAP and Branch employees as needed, using good judgment to make timely & sound decisions through identifying and understanding issues, priorities and opportunities.
• Continually analyze areas for improvement, contribute ideas and to seek potential solutions to digitalize or streamline processes.

Benefits

• Extended health and dental plans with up to 80% employer paid premiums (depending on the option chosen)
• Defined contribution pension plan - matched at 6%
• Short Term Disability, Long Term Disability, Life Insurance, AD&D insurance and an EAP
• Paid sick days and paid emergency absent days
• Staff banking benefits, including employee interest rates on Cambrian credit cards, lines of credit, mortgages, and loans
• Continued professional development
• Annual performance reviews and merit increase reviews

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED