Central Transportation Dispatcher
About The Position
Joining the team at Gaston County Government means being part of a community that is dedicated to improving the lives of its citizens. We are a dynamic organization that values innovation, collaboration, and commitment to service. As an employee of Gaston County, you will have the opportunity to make a difference in your community every day. Whether you are working in public safety, social services, or administration, your contributions will help improve the lives of our residents and build a better future for our county. It is the mission of Gaston County ACCESS Central Transportation to enhance the quality of life for the citizens and of Gaston County by providing timely, cost efficient, high quality, general public and human service transportation.
Requirements
- High School Diploma or GED.
- Proficiency with spreadsheet or database is highly desired.
Responsibilities
- Receive transportation request from the general public and agency representatives via email, telephone or fax.
- Operate a two-way radio for monitoring and communicating with the transporters throughout the day.
- Maintain a daily dispatch log, documenting all transportation related calls.
- Verify reports to ensure passenger's trip requests are scheduled, and assign scheduled trips to vehicles and transporters.
- Provide general or directional information to the public; interprets departmental or County policies and procedures; receives and screens telephone calls resolving inquiries or complaints for the Lead Dispatcher.
- Type routine letters, memorandum, forms and reports from information provided by the public, rough drafts or notes; operates office equipment.
- Perform any related work as required, including filling in as back up transporter if necessary.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
