Central Station Operator

Sebastian Corp•Kerman, CA

2d•Onsite

About The Position

Central Station Operator Sebastian is a premier provider of communications and construction services in California. With more than 70 years of experience, Sebastian is passionate about providing people with a great place to work. Our high growth and dynamic model offers employees the opportunity for career advancement. As a family company, we value the expertise and experience of our team.

Requirements

High school education or equivalent
Exceptional communication skills
Good interpersonal skills with customer focus
Ability to adapt to different personalities and resolve conflicts with unpleasant customers
Must be Alarm Company Employee (ACE) certifiable and comply with industry regulations.

Nice To Haves

Spanish preferred but not required

Responsibilities

Dispatch monitored alarms and troubleshoot for alarm customers.
Process 411 calls and Operator calls.
Answer repair service calls pertaining to phone service, DSL, and alarm repair.
Respond to alarm signals immediately with accuracy and professionalism.
Assist customers with alarm-related inquiries and troubleshooting.
Work with technicians and installers to verify that alarm signals are received correctly.
Provide directory assistance for 411 calls.
Field and log calls for trouble/phone repair (611).
Assist customers who dial “Operator” for assistance.
Sort and file work orders, customer updates, contracts, and emergency instructions.
Perform general office duties such as filing, data verification, and organization of customer records.
Capture and analyze market data from customer call-backs and surveys.
Download, upload, and test alarm panels with customers or technicians.
Provide after-hours support for DSL products, assisting customers with troubleshooting.
Stuff and sort bills, envelopes, and customer inserts for mailing.
Assist with various projects that require data entry and documentation.
Run and review Network Outage Test Tool (NOTT) reports to ensure alarm systems are communicating regularly.
Run and review Alarm Occurrence Reports to ensure compliance with standard operating procedures.
Maintain knowledge of company products, services, and procedures to assist customers efficiently.
Participate in training sessions and team meetings to stay updated on policies and best practices.
Perform other related duties as assigned by supervisors or management.
Other duties and responsibilities may be assigned as necessary.