Central Services Specialist

Sulzbacher Center•Jacksonville, FL

7d•Onsite

About The Position

The Central Services Specialist is responsible for providing centralized administrative, operational, and customer support services to ensure efficient departmental and organizational operations. This role coordinates answering phone calls, returning messages, maintaining records, processes referrals and medical records, supports internal customers, and assists with workflow management while ensuring compliance with organizational policies and procedures.

Requirements

High school diploma or GED required
2+ years of administrative, customer service, operations, or centralized services experience preferred.
Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
Strong organizational and time-management skills.
Excellent written and verbal communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Strong attention to detail and problem-solving abilities.
Ability to work independently and collaboratively within a team.
Transportation and valid Florida driver’s license
Physically able to work in a fast-paced environment

Nice To Haves

associate or bachelor’s degree preferred.
Experience with enterprise resource planning (ERP) systems, service management platforms, or department-specific software.
Knowledge of records management and document control practices.
Experience supporting multiple departments or locations.
Spanish speaking skills

Responsibilities

Serve as the primary point of contact for internal and external service inquiries.
Process, track, and complete service requests accurately and within established timelines.
Maintain and update databases, records, files, and documentation.
Coordinate phones, scheduling, medical records, and referrals.
Monitor workflows and identify opportunities to improve efficiency and service delivery.
Prepare reports, correspondence, and operational documentation.
Assist in developing and maintaining standard operating procedures.
Support departmental audits, compliance activities, and quality assurance initiatives.
Collaborate with cross-functional teams to resolve issues and meet customer needs.
Provide exceptional customer service while handling sensitive or confidential information.
Ensure adherence to organizational policies, regulatory requirements, and safety standards.
Participate in all assigned trainings.
All other duties as assigned.