Central Services Representative (Bilingual)

Resolve Sleep Health•Richmond Hill, ON

10d•Remote

About The Position

Resolve Sleep Health is Canada’s largest independent provider of sleep health services with over 145 clinics, aiming to help Canadians improve their sleep for a better life. They are seeking a Central Services Representative to join their team remotely. This is a fully remote bilingual position requiring fluency in English and another language (e.g., Spanish, French, Mandarin, Farsi). The Central Services Representative acts as the initial contact for patients and referral sources, managing the intake process for various health or social service programs. The role ensures efficient and accurate triage, data entry, and referral of inquiries to the correct departments or providers.

Requirements

Fluency in an additional language required (Spanish, Mandarin, French, or Farsi).
Relevant experience in healthcare, such as working in a clinic or as a Patient Care Coordinator.
Knowledge of sleep disorders, particularly sleep apnea, understanding of polysomnography (sleep studies) and CPAP therapy.
A passion for people and exceptional customer service skills.
Detail-oriented and a quick learner who thrives in a busy clinic.
A team-first mindset and a solutions-focused approach.
Previous experience in healthcare, administration, or customer service.
Comfort with digital tools, including attention to detail and accuracy in EMR systems, documentation and virtual care (training provided).

Nice To Haves

Bilingual candidates preferred.

Responsibilities

Respond to inquiries via phone, email, or electronic systems with professionalism and empathy.
Collect and verify patient information, referral details, and service requirements.
Accurately input data into the client management system and maintain up-to-date records.
Liaise with internal departments and external partners to facilitate service initiation.
Ensure all intake procedures comply with organizational policies, privacy regulations, and accreditation standards.
Identify and escalate issues or barriers to service in a timely manner.