Central Services Manager, IDD

Sevita•Indianapolis, IN

1d•Hybrid

About The Position

The Central Services Manager is responsible for direct oversight of the Eligibility/Authorization, Individual Funds, Revenue Cycle, and Central Services functions. Across these focus areas, this role develops and implements action plans to address barriers as staff escalate issues and present ongoing progress to executive leadership. This role ensures Medicaid renewals and service authorizations are worked and submitted timely; is responsible for the quality assurance of the billing/AR processes, serves as a liaison with other departments and various state and local agencies to ensure timely reimbursement; and ensures accurate reporting of client financial transactions, as well as appropriate completion and storage of broader client information (e.g., SSI application, state forms, burial plan).

Requirements

5+ years of experience in related field required (revenue cycle, healthcare or human services)
2+ years in a supervisory role
Ability to work as a member of a multi-disciplinary team.
Demonstrated leadership skills with motivating team and driving results.
Excellent verbal and written communication skills
Commitment to quality care and the multidisciplinary team approach

Nice To Haves

Bachelor’s degree preferred

Responsibilities

Establish & adjust task expectations calendar based on daily, weekly, bi-weekly, monthly tasks & team KPIs (e.g., turnaround times) to execute requests
Oversee team execution of administrative tasks from intake through discharge, focusing on an individual being eligible & authorized for services with clean billing
Monitor KPIs (including but not limited to # expired eligibility & authorizations, AR, aging, rejections) to drive team priorities and process changes
Conduct regular check-ins with field leadership to ensure central services teams are operating effectively and tasks are completed accurately and timely
Operate with continuous improvement mindset, adjusting processes, team assignments, etc. based on observed successes and failures
Act as liaison between functional leaders (Eligibility & Authorizations, Trust Funds, Revenue Cycle), field leaders, and central services specialist team members for complex cases, stepping in to resolve issues directly as needed
Encourage cohesion across all functional, central services specialist, field, and D&S Community Services partner teams
Provide overall performance updates to state, business unit, and company executive leadership teams, including key metrics, identified challenges, and remediation plans
Performs other related duties and activities as required.
Monitor reports to ensure Medicaid renewals & authorizations are submitted timely
Identify and address trends preventing Medicaid renewal, authorization submission, or billing
Partner with field teams to collect and submit required documentation and/or signatures related to renewal or reauthorization
Develop a comprehensive understanding of the eligibility & authorization workflow from beginning to end
Audits methods and procedures of the accounts receivable function to improve efficiency and maintain accurate records
Ensures compliance will federal, state and local regulations and statutes, as well as company policies and procedures
Completes monthly review of balance sheet accounts, in particular, the bad debt reserve, reviewing sales allowance and accurately forecasting that for the remainder of the year, as applicable
Analyzes, interprets and communicates accounts receivable issues requiring management’s attention (rejections & denials)
Maintains appropriate relationships with payer agencies to support denials resolution & collection
Audits accurate reporting and completion of client financial transactions and monthly financial statements
Oversees investigations of misappropriations of funds, in consultation with supervisor/s (QIDDP) and in conjunction with the QA manager and State Director/Executive Director
Ensures client finance procedures are in compliance with all Sevita and regulatory standards
Collects and/or support submission of necessary documentation and state forms upon intake
Manages admission, discharge, transfer (ADT) data in individual records across multiple systems (service documentation, billing, state portal)
Collaborates with functional leaders, field teams, and broader D&S Community Services departments to complete eligibility, authorization, and denials-driven administrative tasks (e.g., data entry, signature collection, form submission)
Manages assigned personnel. Completes performance evaluations, orientation, and training.
Makes decisions on employee hires, transfers, promotions, salary changes, discipline, terminations, and similar actions.
Resolves employee problems within position responsibilities.