Student: Central Services Customer Service Assistant, 2026-27

Augsburg University•Minneapolis, MN

11d•Onsite

About The Position

Augsburg University is seeking enthusiastic and dependable part-time student customer service assistants for its Central Services department. This role offers students an opportunity to gain meaningful work experience in a supportive setting that promotes professional growth, personal accountability, teamwork, collaboration, and quality work aligned with the university's mission. The position involves various tasks related to package handling, shipping, mailing, and customer assistance.

Requirements

Students must be currently enrolled or in the process of enrolling at Augsburg.
Must have work-study as part of financial aid award, or be an eligible international student.
Must be able to lift up to 50 pounds.
Must be able to operate a cart and pallet jack.
Resume
Cover Letter (optional)

Nice To Haves

Possess an attention to detail and ability to follow-through on tasks.
Bring a positive attitude to work.
Have excellent organizational and communication skills.
Possess a willingness to learn systems and processes.
Solve problems, and ask for help when needed to assist customers.
Be dependable and reliable, and arrive on time when scheduled to work.

Responsibilities

Handling package pickup and drop-off in Shipping and Receiving for Augsburg community members.
Checking packages in and out of Q-Track system, sometimes checking IDs for those picking up.
Assisting with shipping and mailing customer requests, operating the cash register.
Receiving incoming packages from vendors (FedEx, UPS, USPS, and Amazon).
Packing and preparing outgoing packages.
Metering and sealing envelopes, sending international, priority mail parcels.
Delivering packages around campus in the afternoons.
Organizing and cleaning workspace.
Stocking and maintaining supplies for shipping, mailing, and the Copy Center.
Answering phone calls.
Lifting and moving packages, operating a pallet jack and cart for package deliveries to buildings and offices around campus.
Using a desktop computer to assist customers and Central Services team.