Central Scheduling Representative

Arnot Health System•Elmira, NY

2d•Onsite

About The Position

Works within a team environment scheduling outpatient exams for various hospital services and various Hospitals. Duties include answering phones, scheduling patient appointments for various departments (CT, US, MRI, X-RAY, PET/CT, MAMMO, DEXA, HEART INS. - ECHO, NUCLEAR STRESS TEST, STRESS ECHO, HEART CATH, EP STUDY, etc.), order entry, communicating with patients and healthcare professionals, understanding medical terminology, knowledge of insurances and eligibility, verifying insurance, obtaining authorizations, knowledge of ICD-10 and CPT codes, understanding procedure codes, knowledge of lab requirements, patient preps, and prioritizing exams. The role also involves computer skills, maintaining computer security, interacting with physicians and offices, and performing other duties as requested. Quality is demonstrated through reliable, complete, and accurate work, and participation in quality improvement. Quantity is demonstrated through flexibility, multitasking, time utilization, and organization. Safety awareness and adherence to emergency codes are required. Professionalism includes accountability, professional behavior, appearance, respecting patient confidentiality, and attending staff meetings. The employee must attend all mandatory educational programs and understand the importance of customer/patient satisfaction.

Requirements

High School graduate or equivalent.
Good organizational, communication, and customer relations skills.
Telephone courtesy.
No CPR
Light physical effort.
Typical office job.

Nice To Haves

Hospital experience preferred.
Knowledge of medical terminology and ICD-10 Coding.
Service oriented experience preferred.

Responsibilities

Promptly answers phones in a professional and courteous manner.
Utilizes various telephone applications- forwarding, conference calls, etc.
Ability to schedule simple and complex patient appointments- for various depts.
Is responsible for order entry of exams.
Scheduled in a timely manner.
Communicates courteously and effectively with Patients, Offices, Departments, Doctors, Nurses, etc.
Demonstrates an Understanding medical terminology.
Understanding the ability to locate a patient in various systems- Soarian, Qmed, eCw.
Knowledge of All insurances. Whether it's Primary or Secondary.
Knowledge of Allocating Insurances and checking for Eligibility.
Demonstrates insurance knowledge utilizing insurance verifications tools to accurately verify patients insurance.
Making sure there's an Authorizations, or No Authorization Required.
Getting expiration dates for the Authorizations, or Reference numbers for No Authorization Required.
Knowledge of ICD-10 codes to ensure the medical center receives maximum reimbursement.
Knowledge of Medicare requirements and ICD-10 Codes that are approved and to communicate with the provider or office when a code is not approved.
Knowledge of Procedure Codes (CPT Codes).
Demonstrates a thorough understanding of medical terminology.
Knowledgeable of the different type of procedures scheduled.
Knowledge of what test needs Labs and what Labs are needed.
Knowledge of height and weight on specific exams.
The ability to accurately schedule patients exams for all departments and to best utilize the technologists time.
Knowledge of all patient preps for all exams and communicates this information at the time of scheduling.
Prioritizations and sequence of exams.
Communicates all questions to the appropriate department.
Ability to conference with other departments to bring about conflict resolution to scheduling issues.
Demonstrates the ability to be cross trained within the department as required by the Supervisor/Director.
Demonstrates basic computer skills.
Demonstrates the knowledge and ability to work within the Medical Center's computer system.
Maintains computer security.
Has general knowledge of the Hospital's departments and interaction s with each other.
Interacts with physician and offices in a positive and courteous manner.
Establishes and maintains collaborative working relationships with other health t e am members.
May perform other duties as requested by supervisor/ manager which contributes to the smooth operation of the department.
Demonstrates reliability in the conscientious, complete and accurate manner in which work assignments are performed.
Demonstrates quality improvement principles in daily work and participates in QI monitor and reporting.
Demonstrates flexibility in work schedule to meet the needs of the department.
Demonstrates the ability to perform multiple tasks as required by the position.
Continuously utilizes time to maximize full potential, sets priorities.
Uses good organizational skills.
Time management.
Functions within an awareness of risk management and safety issues, reports concerns appropriately.
Maintains complete understanding of Arnot Health's emergency codes.
Is accountable for his/her own actions.
Maintains professional behavior and appearance, and Wear's Arnot Health's Id Badge.
Maintains and respects patients and patient confidentiality.
Addresses customers in a pleasant and respectful manner, displaying courtesy at all times.
Attends staff meetings.
Is responsible for attending all annual mandatory educational programs as required by position.
Employee understands and demonstrates the importance of satisfying the needs of the customer/patient.
Interacting in a friendly and caring way, being attentive to the customer's needs, both psychologically and physically.
Taking the initiative to maintain communication with the customer in order to provide a pleasant experience with the Arnot Health.