Central Scheduler Patient Access

Riverview Health • Noblesville, IN

3d • Onsite

About The Position

Integral part of the Central Scheduling Team that provides full service central scheduling functions for all clients/physicians. Makes patients aware of necessary prep information while providing great customer service at all times.

Requirements

• Must be able to work Monday thru Friday, hours from 0830 to 1700.
• Must have excellent interpersonal skills to relate effectively and compassionately with patients and family members.
• Must have knowledge of PC and networked computer applications.
• Must have knowledge of medical terminology.
• High School Diploma.
• 1-3 years call center experience with emphasis on customer service within healthcare setting.

Nice To Haves

• Medical terminology coursework and/or medical certification program.
• 5 years preferred experience in outpatient scheduling for multiple departments including experience and knowledge of CPT/ICD 9-CM codes.

Responsibilities

• Scheduling all outpatient and inpatient procedures for multiple departments.
• Effectively communicating scheduling information and preps to internal and external customers, while maintaining a focus on customer services and patient confidentiality.
• Work with patients, physicians, office staff and clinicians to obtain scheduling information and accurately schedule patient’s procedures.
• Demonstrate a thorough knowledge of various department operations.
• Demonstrate good organizational skills and ability to set priorities.
• Communicate effectively, both verbally and in writing.
• Relate effectively as a team member.
• Demonstrate a high degree of independent access to confidential patient and organizational information and must be able to handle such information appropriately.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED