IL Central Scheduler - FT Days

Deaconess Health System•Marion, IL

About The Position

The Central Scheduler is responsible for managing patient appointments, answering patient inquiries, and ensuring that patients receive the highest level of care with excellent customer service.

Requirements

High School Diploma or General Education Degree (GED) Required
Minimum of one year relevant experience of patient scheduling preferred
Minimum of one year relevant experience of insurance verification preferred
Minimum of one year relevant experience with financial clearance
Minimum of one year relevant experience with cerner scheduling a plus

Responsibilities

Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette
Keeping abandon rate of calls to a minimum
Be courteous by providing attention to each patient who calls in
Register new patients and update established patient demographics, collecting insurance information, and entering any other important information needed into EHR
Working our referral spreadsheet and online appointment requests
Maintaining faxes and returning voicemails from patients
Other tasks assigned to you from management