Central Scheduler, Olympia Vision Clinic

EssilorLuxottica Group•Lacey, WA

3d•$19 - $29•Onsite

About The Position

A central scheduler in the Practice will play a crucial role in ensuring efficient scheduling, communication, and resource management to support the overall functioning of the Practice. TeamVision has provided superior patient care in our community and we are committed to hiring team members who are dedicated to ensuring excellent vision care is provided to every patient. Our practice fosters a work culture which supports teamwork and builds upon the skills and talents of our employees. We value individuals of integrity who are positive, dependable, and flexible in their work. In return we provide a positive and supportive work culture, offer tremendous incentive opportunities, and support professional development. Our Practice strives to improve quality of life for our patients each day by providing the finest in eye care, expert optical professionals, and an inviting environment. We provide a wide range of vision care services including full-scope optometric patient care, ocular disease management, routine comprehensive eye exams, refractive services, Vision Therapy, and more. Our Optometrists utilize their knowledge, efficiency, and the most modern technology to provide the best vision for everyone. Our Practice is a part of TeamVision, a Management Service Organization within EssilorLuxottica, a global leader in the design, manufacturing, and distribution of ophthalmic lenses, frames, and sunglasses. Together, we provide operational excellence to eyecare professionals with an aim to be the leading eye care provider in our community.

Requirements

High school diploma or equivalent
2+ years of related work experience
Strong customer service skills
Organization skills and ability to multitask
Effective communication skills (verbal, written, listening, presentation)

Nice To Haves

Experience working with in-store technology, such as point of sale, patient record systems and other software applications
Proven ability to identify issues and solve problems
Strong interpersonal skills

Responsibilities

Interact with patients to schedule appointments, provide information about procedures, and answer questions related to scheduling.
Maintain and update the schedules, ensuring accurate and up-to-date information on appointments, meetings, and other commitments.
Maintain detailed and accurate records of patient appointments, cancellations, and reschedules.
Communicate effectively with team within the practice to ensure smooth coordination and resolve scheduling conflicts.
Verify patient information, insurance details, and appointment requirements to facilitate a seamless check-in process.
Ensure compliance with Practice policies, privacy regulations (e.g., HIPAA), and other relevant guidelines related to scheduling and patient information.
Manage last minute changes, cancellations, and urgent appointment requests while maintaining a balanced schedule.
Proficiently use scheduling software and electronic health records systems to streamline the scheduling process and maintain accurate records.
Strive to enhance the patient’s experience by minimizing wait times, providing clear instructions, and addressing scheduling-related concerns promptly.