Central Scheduler 1
About The Position
The Central Scheduler 1 is responsible for answering incoming calls for the Access Center in order to provide a variety of services through utilizing state-of-the-art telecommunications and computer information systems. Coordinates the scheduling, pre-registration and insurance eligibility for both hospital and physician practice services. Assists callers by explaining insurance eligibility status and plan benefits, assigns appropriate referral and authorization based on insurance requirements, and provides all relevant instructions for scheduled appointments. Relays requests and symptoms to clinical staff via appropriate communication tools to ensure the caller gets the care they need. Provides general caller transfers and registration for a variety of classes, programs and events, physician to physician communication, general public information for LLUH marketing lead initiatives, physician referral services and point of service collections. Performs other duties as needed.
Requirements
- One year of experience in a customer service, sales environment, or clinical setting
- Able to keyboard 25 wpm
- Able to read; write legibly; speak in English with professional quality
- Use computer, printer, and software programs necessary to the position (e.g. Outlook, Epic, Jabber)
- Operate/troubleshoot basic office equipment
- Able to relate and communicate positively, effectively, and professionally with others
- Able to work calmly and respond courteously when under pressure
- Able to collaborate and accept direction
- Able to communicate effectively in English in person, in writing, and on the telephone
- Able to think critically
- Able to manage multiple assignments effectively
- Able to organize and prioritize workload
- Able to work well under pressure
- Able to problem solve
- Able to recall information with accuracy
- Able to pay close attention to detail
- Able to work independently with minimal supervision
- Able to distinguish colors as necessary
- Able to hear sufficiently for general conversation in person and on the telephone and identify and distinguish various sounds associated with the workplace
- Able to see adequately to read computer screens, and written documents necessary to the position
Nice To Haves
- Experience with various insurance products (managed care, Medi-Cal, Medicare, commercial insurances and California Children's Services)
Responsibilities
- Answering incoming calls for the Access Center
- Coordinating scheduling, pre-registration, and insurance eligibility for hospital and physician practice services
- Explaining insurance eligibility status and plan benefits to callers
- Assigning appropriate referral and authorization based on insurance requirements
- Providing instructions for scheduled appointments
- Relaying requests and symptoms to clinical staff
- Providing general caller transfers and registration for classes, programs, and events
- Facilitating physician to physician communication
- Providing general public information for LLUH marketing lead initiatives
- Handling physician referral services
- Performing point of service collections
- Performing other duties as needed
Benefits
- Equal opportunities in all aspects of the employment process
- Reasonable accommodations for otherwise qualified individuals requesting an accommodation due to a disability
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
