Winter 26/27: Central Reservations Agent

Copper Mountain•Copper Mountain, CO

3d•Onsite

About The Position

Central Reservations is a fun and exciting way to join the ski industry and the Copper family. It is often the starting place for advancement in the resort and sales industry. Opportunities for a year-round position may be available, based on performance. Central Reservations is an upbeat energetic environment that provides opportunities to earn while still getting to play in the mountains. Enjoy a slope-side office environment while enjoying the perks of your complimentary Copper season pass. The Winter Reservations Agent should be eager to learn, experience and sell all that Copper and the surrounding areas have to offer. The Winter Reservations Agent should be enthusiastic about working in a fast-paced sales and customer service environment. The Agent sells in an inbound call center environment, earning a base wage plus commission. Strategic outbound sales and guest service calls are required. The role of the Winter Reservations Agent is to book resort services & lodging accommodation for our guests. The Winter Reservations Agent will attend comprehensive training to obtain a solid knowledge base of Copper Mountain’s resort services products. Lodging accommodations include several unit types on a short-term rental program including hotel rooms, condominiums and vacation homes. The responsibility of the Winter Reservations Agent is to match guest needs with the appropriate products, while setting clear and accurate expectations and ensuring reservations are free from error. The Agent is responsible for offering all available products such as ground transportation, tubing, lift tickets, rental equipment, ski/board lessons, pass products, and other products as needed.

Requirements

Excellent communication skills.
Attention to detail.
Customer service skills.
Sales skills.
Teamwork.
Ability to work in an office environment.
Flexible schedule, including weekends & holidays.
Ability to use multiple software applications at a time.
Intermediate to advanced computer skills.

Responsibilities

Book resort services & lodging accommodation for guests.
Attend comprehensive training to obtain a solid knowledge base of Copper Mountain’s resort services products.
Match guest needs with the appropriate products.
Set clear and accurate expectations for guests.
Ensure reservations are free from error.
Offer all available products such as ground transportation, tubing, lift tickets, rental equipment, ski/board lessons, pass products, and other products as needed.
Make strategic outbound sales and guest service calls.