Central Pre-Registration Specialist (4267)
About The Position
The Central Pre Registration Specialist supports Trinity Medical Group by verifying insurance eligibility, securing prior authorizations, and confirming referral requirements for upcoming clinic appointments. This role helps ensure financial and coverage information is accurate prior to the patient visit, supporting efficient scheduling and minimizing delays in care. Working closely with patients, payers, and clinic staff, the Specialist gathers required information, resolves coverage issues, and promotes clear communication across teams. Through strong attention to detail, professionalism, and adherence to privacy standards, the position contributes to a positive patient experience and reliable, well-coordinated patient access processes.
Requirements
- Customer service experience or training required, preferably 6 months minimum.
- Ability to communicate effectively in person and on the telephone
- Ability to demonstrate good judgment in handling incoming calls.
- Exceptional interpersonal, customer service, problem solving, verbal and written communication and conflict resolution
- Ability to handle confidential and sensitive information
- Ability to work in a fast paced environment, working efficiently and multitasking
- Compliance with all Privacy and Confidentiality Standards per Trinity’s policies
Nice To Haves
- Experience in a clerical office setting, preferred
- Medical terminology knowledge, preferred.
- Experience with computer appointment software, preferred
Responsibilities
- Verify insurance eligibility and benefits for scheduled appointments, documenting all required information in the appropriate systems.
- Obtain prior authorizations for office visits, diagnostic services, and procedures in accordance with payer guidelines and organizational protocols.
- Confirm referral requirements for Medicaid, Tricare, VA, and IHS patients, ensuring all paperwork is complete prior to the appointment.
- Communicate with patients to clarify insurance details, request missing information, and provide guidance on next steps as needed.
- Collaborate with clinic staff and scheduling teams to resolve coverage issues that may affect appointment readiness.
- Maintain accurate records and uphold confidentiality and privacy standards when handling sensitive patient and insurance information.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
