Central Operations Supervisor

Farmers and Merchants Bank of Long Beach•Seal Beach, CA

7h•Onsite

About The Position

The Central Operations Supervisor is responsible for assisting the Central Operations Manager with the overall management of the department. The Supervisor collaborates with the Manager, works independently, and directs subordinates with implementing innovative solutions for improving efficiencies and services to branches and customers. The Central Operations Supervisor is responsible for planning, directing and coordinating the operations of the Central Operations Department. This includes assisting in the oversight of proper completion of all operational tasks, completing first line of defense testing and review, managing escalated matters, and ensuring adherence to established operational policies and procedures. The Central Operations Supervisor must be focused and able to delegate duties and responsibilities to team members, including allocation and distribution of daily assignments. The Central Operations Supervisor must have strong interpersonal skills and maintain a professional image.

Requirements

Bank Protection Act
Regulation B (CRA) Overview
Bank Secrecy Act
Regulation BB (ECOA) Overview
Branch Operations
Regulation C (HMDA) Overview
Fair Credit Reporting Act Overview
Regulation CC
Privacy Act
Regulation D
FDIC Insurance
REGULATION DD
New Accounts Policy and Procedure
Regulation E
Operations Policy and Procedures
Regulation X (RESPA) Overview
Safe Deposit Box Procedures
Regulation Z (Truth in Lending) Overview
Teller Operations
Right to Financial Privacy Act (RTFPA)
Critical Thinking, Judgment & Problem-Solving Skills
Excellent leadership and team building skills.
Effective Process Improvement Skills
Effective Time Management and Organizational Skills
Excellent Communication and Writing Skills
Customer Service Skills
Excellent Interpersonal Skills
Telephone Etiquette
Working Knowledge of All Operations Software Programs (AS400, Synergy, Laserfiche)
Working Knowledge of Microsoft Excel, Outlook, Word, and Visio
Reporting Skills
Detail Oriented
Bachelor’s degree or equivalent work experience required.
3 – 5 years banking experience and excellent working knowledge of banking operations

Nice To Haves

Core Banking Systems familiarity and knowledge desired, but not required

Responsibilities

Assist in the management of the Central Operations department including: 1. Monitoring, evaluating, and performing the duties related to the preparation, accuracy and timely transmittal of all reports required by the Bank. 2. Support the Central Operations Manager in the achievement of strategic goals in line with Bank and Department objectives. 3. Support and maintain internal controls and testing to reinforce the department’s risk mitigation efforts. 4. Facilitate and plan staff meetings. 5. Monitor and maintain the time clock entries for staff. 6. Ensure all internal controls are maintained daily.
Perform escalated review and verification of critical tasks.
Maintain sufficient knowledge to process and/or review the department’s responsibilities related to legal processes, including levies, garnishments, and subpoenas.
Analyze performance of the Central Operations Specialist and identify future developmental needs.
Coach and develop Central Operations Specialists as needed. Also supports the Central Operations Manager with performance evaluations and disciplinary action.
Prepare statistical reports for Bank management and departments.
Provide oversight of internal projects and training presentations.
Serve as a department representative for Bank projects and initiatives as assigned by Management.
Collaborate with the Central Operations Manager in executing the department’s responsibilities related to periodic system testing, including but not limited to the annual core system release.
Implement improvements of manual business processes which increase efficiency and productivity.
Assist with the development and implementation of quality assurance practices and procedures, end user test plans, and other quality assurance assessments.
Develop and ensure compliance to department policies and procedures.
Monitor department Service Level Agreements.
Provide support to Branch Operations personnel with inquiries and issues, complying with Bank regulations and policies.
Address all escalated department issues.
Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices, and participating in professional organizations.
Complies with all State and Federal Banking regulatory requirements, including but not limited to: BSA, Anti-Money Laundering OFAC, CIP, Financial Elder Abuse Reporting, Sexual Harassment, Information Security, and privacy requirements. Acts as a control point for the office to ensure that all CIP, BSA, OFAC requirements, procedures and time frames are met.