Central Station Supervisor

O'Reilly Auto Parts • Headquarters, KY

20h

About The Position

The 3rd Shift Central Station Supervisor oversees the nightly operations of the Central Station, ensuring alarm signals and emergency calls are handled efficiently, accurately, and in accordance with company procedures and industry standards. This role involves supervising a team of Central Station Operators, managing real-time escalations, maintaining shift reports, and ensuring continuous monitoring and response during overnight hours.

Requirements

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• Minimum 2 years’ experience in a central station or security operations environment.
• Strong knowledge of alarm monitoring systems (e.g., Bold, MAS, SureView, etc.).
• Excellent communication and leadership skills.
• Ability to remain calm under pressure and make quick, effective decisions.

Responsibilities

• Directly supervise all Central Station Operators during the 3rd shift.
• Provide guidance, coaching, and performance feedback in real-time.
• Ensure proper shift coverage and handle call-outs or no-shows.
• Conduct shift briefings and end-of-shift handovers to incoming Senior Alarm Services Specialist.
• Monitor alarm signals, CCTV, access control systems, and emergency communications.
• Ensure timely and appropriate response to alarms including burglar, fire, panic, environmental, and medical signals.
• Manage escalations and assist with high-priority incidents or customer issues.
• Monitor Driver calls and assist with high priority calls.
• Take all First Alerts, After Hours Risk Management Call and Disaster calls and send appropriate reports.
• Ensure team adherence to UL, FM, and other applicable regulations and standards.
• Audit operator performance for accuracy and compliance.
• Enforce SOPs and maintain documentation of incidents and shift activities.
• Prepare nightly shift reports summarizing events, incidents, and operator performance.
• Document all equipment malfunctions or technical issues encountered during the shift.
• Maintain accurate logs and ensure data integrity in monitoring systems.
• Support onboarding and training of new operators on 3rd shift.
• Conduct periodic refresher training on emergency procedures and system updates.

Benefits

• Competitive Wages & Paid Time Off
• Stock Purchase Plan & 401k with Employer Contributions Starting Day One
• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED