Central Station Alarm Dispatcher
About The Position
Emergency 24 is hiring Telephone Operators to join our professional alarm monitoring team. This is a fast-paced, customer-focused call center role with paid training, competitive pay, and growth opportunities. About Emergency24 Emergency24, Inc. is a nationally recognized alarm monitoring company with decades of experience providing reliable, 24/7 monitoring services to customers across the country. We are known for our stability, long-standing client relationships, and commitment to high-quality service. Emergency24 offers a supportive work environment, strong team culture, and competitive pay and benefits for employees looking for long-term career opportunities.
Requirements
- Strong customer service skills and a professional phone presence
- Clear speaking voice with proper grammar
- Effective listening and communication skills
- Attention to detail and ability to work under pressure
- Courteous, reliable, and coachable
- Basic computer skills
- Paid training Monday–Friday, 12:00 PM – 8:30 PM
- Training duration approximately 6–8 weeks
- Must be able to sit for extended periods and multitask
- High school diploma required
- Security background check and integrity testing required
- Ability to sit for extended periods of time while working at a computer workstation
- Ability to speak clearly and listen attentively for prolonged periods of time
- Ability to view computer screens and read information accurately, including small text
- Ability to use a keyboard, mouse, and telephone simultaneously
- Ability to input data accurately while speaking with callers
- Ability to remain alert, focused, and attentive in a fast-paced, 24/7 monitoring environment
- Ability to respond quickly and calmly to high-priority or emergency situations
- Ability to multitask and switch between systems and calls efficiently
- Ability to maintain concentration during repetitive tasks
- Ability to work scheduled shifts, including overnight hours, weekends, and holidays as required
Responsibilities
- Respond to alarm activations by calling premises to verify alarm activity.
- Operators handle continuous incoming and outgoing calls from customers, alarm technicians, and business owners.
- The role includes answering questions, reviewing alarm history, and dispatching alarms to police and fire departments nationwide while striving for one-call resolution.
- Answer incoming calls and place outgoing calls
- Verify alarm activations with customers
- Dispatch alarms to emergency services
- Communicate clearly and professionally in high-pressure situations
- Access and document alarm activity using computer systems
- Adhere to assigned schedules and quality standards
Benefits
- $18.00 – $20.00 per hour
- Midnight Shift Premium: Starting at $19.00 – $19.50 per hour
- Paid training at $18.00 per hour
- Monthly and quarterly incentive bonus programs
- Medical, dental, vision, and additional benefits after 90 days
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
