Central Operations Specialist

First Northern Bank of Dixon•Dixon, CA

1d•Onsite

About The Position

This Central Operations Specialist performs moderate to complex duties. This role will ensure accuracy, efficiency, and compliance of day-to-day operational processes. This position is responsible for supporting various internal departments through transaction processing, account maintenance, reconciliation, and data validation activities. Strong attention to detail, problem-solving skills, and the ability to manage multiple tasks in a fast-paced environment are essential in this role.

Requirements

High School diploma or GED
Minimum 1 year of prior experience in financial services, banking operations or other administrative related experience required
Basic data entry skills

Nice To Haves

some knowledge of Central Operations procedures preferred

Responsibilities

Process incoming and outgoing wire transfers, ACH Returns, ACH Originations, cash ordering/shipping, foreign items, mail in deposits, and ICS/CDARS
Branch IRA & CD support; handle branch inquiries and resolve or direct inquiries to appropriate personnel; send notifications and interest checks to customers; process incoming and outgoing collections according to established guidelines; file maintenance on CDs, IRAs, HSAs, signature cards and account conversions
ATM balancing, file maintenance, card orders, process unauthorized disputes, and ATM branch support
Process Reg E Disputes, non-posts, chargebacks, check adjustments, and other department responsibilities timely and accurately
Assist manager or supervisor in monthly certifications
Handle all inquiries from branches and other institutions as it relates to department functions, including support requests, emails, and phone calls
Accept/reject Mobile Deposits
Balance correspondent bank accounts, and other department account responsibilities
Manage card numbers for branch issuance and manage branch supply of instant issue plastic
Balance, process, and review all department reports
Assist with department projects
Research fraud and work with other institutions for resolution